Associate Financial Services Representative Hybrid- FlexStaff

Northwell Health

6d • Hybrid

About The Position

This position has a target start date of 7/20/26. Training hours are Monday-Friday 9:00am-5:00pm for 8-10 weeks. After training, the schedule is two days in the office from 10:00am-6:00pm (Tuesday and Wednesday), and Monday, Thursday, and Friday are remote. If a call-out occurs on a scheduled in-office day, it will be expected to be made up on a Thursday or Monday. The Associate Financial Services Representative will be an exceptionally customer-focused individual that will provide information, fulfill customer needs, and tailor our services to create an easy and seamless servicing experience. Work and tasks are most often routine, structured, and transactional in nature; work requires minimal variance from guidelines and procedures. Makes routine decisions regarding assigned tasks within defined parameters, often limited and confined to on-going matters. Elevates questions, problems, and significant challenges to more senior team members for direction or subject matter expertise. Prioritizes basic tasks; priorities are typically guided by standard practices or by others. Ensures timely and accurate performance of responsibilities for a single area or group of closely related tasks. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Requirements

• High School Diploma or equivalent required
• 0-1 years relevant experience preferred.

Nice To Haves

• Associate’s Degree or equivalent combination of education and related experience preferred

Responsibilities

• Assists in the verification of insurance benefits for services prior to admission
• Obtains timely pre-authorization for all outpatient and inpatient services
• Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes
• Helps in coordinating inpatient billing
• Provides support for all finance issues and ensures that activities occur in compliance with appropriate regulations and contractual obligations
• Assists in patient billing and maintaining pertinent records as required for maintenance of certification
• Helps in coordinating with nursing staff in planning and organizing program activities
• Majority of contact is internal and/or customer service oriented
• Makes routine decisions regarding assigned task within defined parameters, often limited and confined to on-going matters
• Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise
• Prioritizes basic tasks; priorities typically guided by standard practices or by others
• Ensures timely and accurate performance of responsibilities for a single area or group of closely related tasks
• Performs related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED