Frontwave Associate Financial Advisor (Onsite)

Frontwave Credit Union•Oceanside, CA

2d•Onsite

About The Position

The Associate Financial Advisor serves as a frontline resource for credit union members by identifying financial needs, responding to routine inquiries, and providing investment and insurance solutions within established licensing and transaction limits. The role may sell insurance and annuity products and, as a FINRA-registered representative, mutual funds. It refers opportunities beyond its authority to the Financial Advisor and supports the advisor with complex client needs, administrative work, and marketing the program to credit union employees and members. Ongoing training and development help strengthen financial services expertise and prepare for potential advancement to a Financial Advisor role. Some travel to other branch locations may be required. All duties must comply with applicable laws, regulations, and Credit Union policies and procedures. The position requires protecting confidential information and adhering to applicable fiduciary, suitability, best-interest, ethical, insurance, securities, privacy, record-retention, anti-money-laundering, advertising, and supervisory requirements. The employee must perform only activities authorized by current licenses and registrations and obtain required supervisory approval before presenting or recommending regulated products.

Requirements

High school diploma or General Education Degree (GED).
At least one year of administrative experience.
Professional, courteous, and effective verbal and written communication skills, including the ability to explain credit union products, programs, and benefits to members and prospective members.
Strong interpersonal and customer service skills.
Proven sales and referral skills.
Strong relationship-building and teamwork skills.
Efficient organizational and time-management skills, including the ability to work independently and manage multiple priorities and deadlines.
Strong problem-solving and decision-making skills.
Solid knowledge and understanding of Frontwave Credit Union’s financial products and services.
Ability to maintain confidentiality.
Ability to present data, findings, and recommendations successfully to cross-functional, non-technical groups, including senior executives.
Must obtain a Life/Health License and SIE within 12 months of hire.
Must obtain Series 6 and 63 FINRA registrations within 24 months of hire.

Nice To Haves

Prior financial institution sales experience.

Responsibilities

Generate leads and schedule appointments through referrals, branch or partner relationships, community outreach, educational events, and approved campaigns.
Partner with Financial Advisors on discovery meetings, financial-plan preparation, investment reviews, client presentations, and follow-up activities.
Meet department quality, service, and production standards that promote member satisfaction, retention, and expansion.
Promote and market the investment program to credit union employees and members.
Gather, organize, and validate member information, including financial goals, assets, risk tolerance, and time horizon.
Coordinate lobby displays and keep materials supplied and current.
Coordinate with marketing on newsletters, surveys, seminars, annual review letters, and appointment information forms.
Maintain accurate and timely member records, activity notes, documentation, suitability information, and required forms in designated systems.
Type memos, reports, and correspondence; manage calendars; analyze, sort, and deliver incoming mail; and provide telephone coverage.
Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.
Track prospecting activity, appointments, referrals, pipeline progress, production, retention, and other established performance measures.
Support seminars, workshops, financial-wellness initiatives, and other business-development activities, ensuring materials and communications receive required approval.
Support the organization’s mission, vision, purpose, goals, initiatives, and cost control.
Protect confidential information and follow applicable fiduciary, suitability, best-interest, ethical, regulatory, and compliance requirements, including Bank Secrecy Act requirements.
Complete required licensing, registration, continuing education, product training, and professional-development activities within established timelines; learn and apply new skills and software applications.
Maintain regular attendance and punctuality.
Perform other duties as assigned.