Associate Field Services Technology Manager

Hilton • Indianapolis, IN

2d • Onsite

About The Position

This role is based at the Signia by Hilton Indianapolis. This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Technology Field Services Manager, you will bring your technical skills to a hospitality company with an award-winning culture. On the Americas Field Services Central Area team reporting to the Area Manager, you will support projects including opening new hotels and all the systems involved in doing so.

Requirements

• Professional work experience in Technology or related field
• Experience working in IT field support, desktop support, or an onsite technical support environment
• IT field (Telecom, Technology) experience in hospitality, retail, or related industries
• Travel potentially 20% of the time

Nice To Haves

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Three (3) + years of work experience in Technology or a related field
• Two (2) + years of experience in Hospitality, Operations, and/or IT support roles
• Cisco or Microsoft certifications
• Experience with the following Hospitality related applications and systems: PMS, POS, Key systems, PBX, Voicemail

Responsibilities

• Provide IT and Telecom support for the Indianapolis Signia Hotel and Indianapolis, IN/Central Area Hotel team members.
• Support the hotel with business solutions such as installing, diagnosing, repairing, maintaining, and upgrading all hardware to efficient performance.
• Troubleshoot problem areas promptly and accurately.
• Communication and close collaboration with our Field Services Teams Members is critical for success.
• Collaborate and work closely with our Field IT Team within the Central region Area.
• Attend scheduled meetings with our entire Hotel & Central Area Team and other Field Services team meetings.
• The hotels in the region regularly upgrade High Speed Internet Network, Parking System, POS, Hardware Refreshes, Door Lock Systems and other projects. You will help guide and own parts of all of these at assigned hotels.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED