Associate Field Service Technician - Upper Chesapeake - Treatment

Stryker•Baltimore, MD

1d•Onsite

About The Position

As an Associate Field Service Representative, you will play a key role in supporting a designated service territory along with repairing and delivering Stryker equipment with a focus on Treatment solutions. You will work with a diverse range of products, including defibrillators, Automated External Defibrillators (AED), and chest compression systems. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior ProCare role within Stryker. Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces!

Requirements

High School diploma.
Must be at least 21 years of age to meet our driving requirements.
Valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy
Willingness and ability to work an extended work week including nights and weekends at times

Responsibilities

Possess basic electronic and mechanical aptitude.
Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
Utilize computer software to complete documentation, order parts, reference training materials, and more
Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.