Associate Field Service Technician
About The Position
Provides technical support and customer service as part of the Technical Services Team. Troubleshoot and resolve urgent technical issues and responds to help requests in person or by phone. Identifies and escalates complex issues to responsible teams and management. Compiles daily or weekly issues log for management. Installs and repairs computer hardware and software, cleans computers, and runs diagnostic programs. Writes user manuals. Monitors and maintains the organizational computer system's daily performance. Maintains the Knowledge Base in the Service Management ticket system. Other duties as assigned.
Requirements
- High School Diploma or GED
Nice To Haves
- CompTIA A+ or comparable certification
- Experience as an IT Technician or related IT field
Responsibilities
- Troubleshoot and resolve urgent technical issues
- Respond to help requests in person or by phone
- Identify and escalate complex issues to responsible teams and management
- Compile daily or weekly issues log for management
- Install and repair computer hardware and software
- Clean computers and run diagnostic programs
- Write user manuals
- Monitor and maintain the organizational computer system's daily performance
- Maintain the Knowledge Base in the Service Management ticket system
Benefits
- Comprehensive and affordable health coverage including medical, prescription, dental and vision
- Saint Francis Medical Services Discount
- Earned Time Off (ETO)
- Retirement benefits including SFHS immediate matching
- Education Assistance benefits up to $5,000 per calendar year
- Benefit Support through Health Advocate
- Employee Assistance Program
- Flexible Spending Accounts
- Identity Theft Protection
- Pet Insurance
- Earned Wage Access
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
