Associate, Field Service Group

RBC•Minneapolis, MN

5d•$50,000 - $80,000•Onsite

About The Position

The primary purpose for this position is to provide field- and client-facing customer service and support. Associate will assist and provide accurate information to clients and field users, and will keep diligent records of all interactions. They will need to maintain queue and hold time standards. Associate is responsible to keep current on changes to business processes and the technology that impacts the clients and field users they support.

Requirements

4 year degree from an accredited university in business, finance, or related field or equivalent or High school diploma AND 1+ year of job-related experience
Active Learning
Adaptability
Communication
Critical Thinking
Customer Service
Detail-Oriented
Group Problem Solving
Interpersonal Relationship Management
Product Services

Nice To Haves

Salesforce contact management experience.

Responsibilities

Provide accurate information on business processes that the associate supports.
Accurately record and escalate product, operational, or technology issues to the appropriate owner.
Understand required accountabilities in the area in which the Associate works.
Research, respond, and follow-up with assistance from other team members as required to questions from field users, external clients, Operations, and other RBC Business Units.
Draft basic knowledge articles, as well as make changes and updates for review by leaders.
Escalate questions to the appropriate senior associates within FCSS.
Reduce risk by suggesting process changes or modifications as appropriate.
Perform other duties and responsibilities as assigned.