Associate Field Service Engineer

Elekta•Atlanta, GA

1d•Onsite

About The Position

The Associate Field Service Engineer must be customer focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations. It also warrants the undivided support of projects, programs, and policies established by the company. As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. We openly collaborate with customers to advance sustainable, outcome-driven and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in more than 120 countries and listed on Nasdaq Stockholm. For more information, visit elekta.com or follow us on LinkedIn, Glassdoor, Twitter, Facebook, Instagram and YouTube.

Requirements

Associate degree or equivalent experience.
Possess a good electro-mechanical aptitude.
Computer literate.
Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters.
A good understanding of Good Manufacturing Practice, including ESD requirements.
Must have effective written and verbal communication skills.
Exceptional customer service skills.
Ability to represent the organization in a professional and positive manner.
Ability to organize and prepare reports.
Must be willing to travel and work unsociable hours.
Uphold the Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization.
Must maintain an active driver’s license in the home state.
Ability to stand, walk, sit, and use hands to handle objects and tools; reach with hands and arms, talk and hear.
Ability to occasionally lift and/or move light to moderate weight.
Specific vision abilities required by the job include close vision and the ability to adjust focus.
Comply with all customer vendor credentialing requirements.

Nice To Haves

Associate degree or equivalent experience preferably in Electronics, Physics or an associated discipline.

Responsibilities

Perform low risk troubleshooting and repairs on the designated modality with a 50% success rate of diagnosing the problem while working within the escalation procedure.
Perform supervised calibrations and preventative maintenance on their designated modality.
Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical.
Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.
Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paper work as assigned.
Parts inventory management.
Provide product feedback to home office.
Maintain all company-leased equipment, including company automobile, parts, and tools.
Perform other related duties as assigned or requested.
Incorporates Elekta Values into all department functions and responsibilities.
Adhere to all Elekta directives, policies and procedures.