Associate Field Service Engineer - CNC Sourcing Req

FANUC America Corporation•Rochester Hills, TX

11d•$51,917 - $83,283

About The Position

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. FANUC America Corporation provides the most complete range of industry-leading CNC systems, robotics, motion control systems, and ROBODRILL machining centers. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable, and profitable. The Field Service Engineer - CNC will provide on-site repair, troubleshooting, and maintenance services for CNC machines and related peripheral equipment within the assigned region. As an incoming Associate Engineer, you will receive comprehensive on-the-job training and support, along with three weeks of classroom instruction at our Hoffman Estates, IL office to develop expertise in our products, services, and industry-leading customer support.

Requirements

High School Diploma or GED.
An associate’s degree in mechatronics, automation, or a related technology field. Equivalent technical education or relevant industry experience may also be considered; bachelor's degree preferred.
Preferably at least two years of experience in a customer-focused technical role within mechatronics, CNC systems, or automation.
Must have or be able to obtain a valid driver’s license and be capable of driving throughout the organization's service area as required for business operations.
Mechanical, Electrical, and Pneumatic Troubleshooting - Perform preventative maintenance to optimize robotic system reliability, reduce downtime, and extend equipment lifespan.
Demonstrate strong verbal and written communication abilities to effectively convey technical concepts and solutions. Excel in building positive relationships with customers, colleagues, and stakeholders to foster collaboration and problem-solving.
Capable of performing tasks in diverse industrial settings, including manufacturing, automation, and field operations.
Demonstrate strong technical proficiency in computer systems, including expertise in Microsoft Office applications (Excel, Word, PowerPoint) and collaboration tools like Microsoft Teams.
Capable of safely lifting, transporting, and maneuvering up to 75 lbs, adhering to proper ergonomic techniques to prevent injury.
Willing and able to travel within a designated region via auto or air for extended periods (at least 5 hours at a time). Adaptable to varying travel schedules, including air travel as needed, while maintaining efficiency and preparedness for on-site operations.

Nice To Haves

Preferred familiarity with CNC machining systems or Programmable Logic Controllers (PLCs), including their operation, troubleshooting, and integration within automated environments.

Responsibilities

Customer Service & Satisfaction – Provide expert guidance to customers, addressing operational concerns, optimizing machine functionality, and implementing solutions to minimize downtime and enhance productivity. Develop strong communication skills, problem-solving abilities, and a customer-focused mindset to ensure high-quality service and positive interactions.
CNC System Maintenance – Perform in-depth diagnostics, maintenance, and repair on CNC machines, servo systems, spindle drives, and motor products to ensure peak performance. Investigate customer-reported issues, analyze root causes, and implement effective solutions to minimize downtime and optimize machine reliability
Process & Documentation – Acquire expertise in standardized service procedures, regulatory policies, and operational frameworks. Ensure precise documentation, timely reporting, and adherence to compliance standards for optimal service execution and efficiency.
Service Reporting – Prepare and submit comprehensive daily reports for each assignment, documenting diagnostics, repairs, system performance, maintenance activities, and recommendations. Ensure accurate reporting to both the appropriate manager or supervisor, customer and FANUC Headquarters to maintain transparency, optimize CNC machine functionality, and support ongoing service improvements ensuring timely resolution and adherence to operational standards.
Comprehensive Training & Development –Engage in hands-on technical training and structured classroom instruction to develop expertise in CNC systems, servo motors, and automation processes. Apply acquired knowledge to troubleshoot, maintain, and optimize CNC equipment, ensuring precision and efficiency in real-world applications.
Inventory Control & Management – Accurately track, organize, and maintain assigned inventory, efficient usage, and compliance with company standards. Implement best practices to optimize inventory flow, reduce waste, and support operational efficiency.
Equipment & Tool Maintenance – Ensure proper care, calibration, and upkeep of all company-provided CNC equipment, tools, and diagnostic instruments. Maintain operational efficiency through routine inspections, adherence to maintenance schedules, and compliance with safety standards.
High Regional Travel Demand – Requires 80%-90% travel within a designated region, either scheduled or on short notice. Overnight travel frequency depends on location and assignment needs.