Associate Experience Architect

Aramark•Philadelphia, PA

10d

About The Position

This associate level position within Tech@Aramark’s Experience Architecture Team is responsible for administering the process of leading activities involved in the practice of experience design in support of Aramark’s growth initiatives. Areas of responsibility include the process and project leadership of both pre-sales experience design and the documentation of experiential solutions for post sales deployment. This role requires experience managing large scale and complex projects across multiple business units, and the ability to coordinate between internal stakeholders, clients, and vendors. Reporting to the Director, Experience Architecture, this role drives the solution design needs required of the businesses to deliver an amazing customer experience by administering significant process focus and structure.

Requirements

A strong technical project management mindset and must do attitude.
College degree or 2-5 years demonstrable experience in solution design/sales engineering.
Functional understanding of LAN/WAN technology and high-level design is required.
Experience with MS Office Tools - Excel, Word, PowerPoint and Outlook.
Ability to translate and communicate raw data into actionable experience designs and clearly written documentation.
Experience with design programs – Visio or equivalent.
Ability to understand consumer experience flows in different settings and their corresponding operational requirements and communicate them effectively.
Experience in designing solutions with the complexity of multiple technologies and different business models
Can analyze complex business and competitive issues and discern their implications for the organization.
Must possess good communication and presentation skills as constant conversations are a large part of this role.

Nice To Haves

CCDA/CCNA; CompTIA Network+ or equivalent certification preferred.
Sales engineering/solution selling experience a plus
Ability to listen to Aramark field operations teams and clients and translate their goals; objectives; and friction points into actionable technical outcomes.

Responsibilities

Work with the Director, Experience Architecture and Line of Business Experience Designers to craft solutions and deliver validated experience design deliverables to our internal teams and external client teams.
Fully document the experience design practice and process to identify experience standards with an eye toward providing experience-based tools and automation to our field operations and growth teams.
Solicit and understand input from Experience Design team to bridge business goals, user needs and feasibility as you help architect the experience.
Translate consumer and operator experience designs into executable solutions.
Work closely with your team to help create positive business outcomes for our clients.
Work with external teams and client teams to create design documentation that will follow the design through ideation, realization, and pass off to procurement and implementation teams.
Work with product teams and vendors to identify experience gaps and test solutions from prototype to proof of concept in development and production environments.
Communicate effectively across all team roles.
Track and measure usage to inform product iteration and decisions for acceptance into standard product portfolio.
Develop documentation for new experiences from vendor selection through minimal viable product.
Ensure that we provide the specificity the business needs to deliver the right technology to our consumer.
Lead project teams in the delivery of solution designs with specific timeline and budget.
Provide administrative guidance to Experience teams by following up on action items, updating projects schedules, and project status reporting.
Track project status, manage and escalate project issues and risks as appropriate.
Brings technical and/or business systems knowledge from external sources and incorporates those ideas into IT project management processes and techniques.
Support key aspects of the solution design process, from Initiation, to Design and Closure.
Manages small, moderate to large sized projects, including those involving multiple technologies, significant operational or implementation complexity.
Monitors design projects, requests, and issues until completely resolved and signed off by the business readiness and deployment teams.
Assists the Director, Experience Architecture in the documentation of processes for continual improvement.