Associate Experience Advisor I

Acosta • Jacksonville, FL

1d

About The Position

The Associate Experience Advisor is a critical role in help shaping the associate experience at the Acosta Group. You will provide exceptional high-volume associate support while applying superior associate-focus, communication and organizational skills. You will field questions that range in level of difficulty, and this is where you thrive! You are a person that enjoys helping other people, resolving challenges and appreciates the variety that this opportunity brings. You have strong attention to detail, analytical skills to effectively resolve challenges, thrive a fast-paced environment and you are laser focused on delivering a positive associate experience.

Requirements

• Associates degree in Human Resources, Business or related field or equivalent education and experience
• Minimum 1 year experience in a customer service or customer support role
• An associate first mindset with dedication to internal customer service and company culture
• Strong verbal and written communication skills; demonstrated ability to effectively with peers, management, teammate and vendors
• Strong organizational and time management skills
• Strong attention to details
• Ability to manage expectations, process and multiple projects simultaneously
• A roll up your sleeves and dive in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives

Responsibilities

• Serve as the first point-of-contact for associates resolving their questions related to policies, procedures, processes and system navigation
• Use case management tool for recording and administering requests and may assist other service center associates with opening, recording, processing or closing cases
• Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support
• Assist leadership with establishing and improving upon defined HR procedures and process methods to efficiently and accurately meet performance goals
• Maintain confidentiality of department and associate information according to established practices
• Strive to meet and exceed metrics and Service Level Agreements (SLAs) where applicable
• Perform other duties as required and/or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree