Associate, EVS Training & Experience

LA28•Los Angeles, CA

12d•Onsite

About The Position

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community. The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles. Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them. Associate, EVS Training & Experience Event Visitor Services is the functional area, within the Organizing Committee for the LA28 Games (Olympics and Paralympics), that is in charge of planning, designing and providing a safe and welcoming visit to all ticketed events at the official competition venues and other services to accredited stakeholders. The Event Visitor Services (EVS) Associate, Training & Experience is a productive and organized professional responsible for coordinating and administering the training program for Event Service paid staff and volunteers for the Los Angeles 2028 Olympic Games ensuring a memorable experience for all, in addition to supporting operational staff with additional Games-Time logistics. This role is integral to guarantee the smooth delivery of the Event Services workforce and will oversee the logistical planning, delivery and reporting for training sessions. The Training & Experience Associate is a key member of the EVS and Central Management Teams for venue support and ensuring staff readiness.

Requirements

Proven experience (2+ years) working in events, customer service and/or training organizations
Experience in creating and implementing engaging and compelling training material for large cohorts
Excellent English skills, including writing, communication, and presentation
Available to work onsite in our Downtown Los Angeles-based office.
The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.
The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.
Perform other duties as required; the role will evolve
Strong attention to detail and high standards for quality output.
Ability to manage numerous tasks with a high level of detail at the same time.
Generates ideas to improve processes and create efficiencies
Ability to take direction from Managers and be a team player
Ability to work under pressure and under tight timelines
Communicates clearly and concisely both verbally and in writing
At Games Time, there is the possibility of long hours of work
Strong written and oral communication
Proficiency in Microsoft Office Suite
Ability to learn internal People Management System and Scheduling for training sessions

Nice To Haves

Experience or knowledge of local culture will be an added benefit
Builds credibility, respect, and trust with others through depth of understanding and knowledge
Provides creative and innovative solutions

Responsibilities

Implement the training project plan under the guidance of the EVS Sr. Manager, Workforce & Experience
Work with the Event Venue Services Management Team to create training materials
Coordinate training schedule, equipment and room logistics
Coordinate training invitations, acceptance and attendance tracking process
Coordinate training information and content for printing and publication
Ensure quality services and equipment for training delivery
Coordinate usage of resources
Present training material to large audiences
Support EVS Venue teams with Event and Workforce Operations on venue
Support Workforce Sr. Manager with the delivery of EVS documentations and spectator experience needs.
Other duties as assigned