Associate ERS Operator

VelocityEHS•,

10h•$20 - $26•Remote

About The Position

VelocityEHS is seeking an Associate ERS Operator to join their Emergency Response Services (ERS) team. This fully remote position provides 24/7/365 live emergency triage services to Fortune 1000 corporations across various industries. The role involves answering a multi-line telephone system, triaging emergency and non-emergency calls, submitting reports for compliance, and collaborating with leadership to improve quality assurance and departmental efficiency. VelocityEHS is committed to providing unparalleled service and support.

Requirements

High school diploma or equivalent
3+ years of call center experience
Energetic, innovative, flexible and adaptive
Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and Internet browsers (Chrome, Firefox, Explorer)
Willingness to work rotating shifts including nights, weekends, and holidays.

Nice To Haves

Comfortable stepping into unfamiliar situations, developing creative solutions, deescalating critical issues, and ensuring customers are positioned for success
Data analytics skills to help identify trends and improve process efficiencies
Experience with Salesforce and Goldmine
Strong working knowledge of EHS field a plus

Responsibilities

Provide Emergency Response Services as part of customer subscriptions.
Assist callers via the 24-hour ERS lines to triage emergency and non-emergency calls per client protocols.
Accurately assess emergency information, make correct decisions, and respond to emergencies in a calm and controlled manner.
Connect conference calls involving two or more parties to render timely emergency assistance. At times this may involve a translation service.
Provide first aid and cleanup procedures per SDS or Emergency Response Guidebook during emergency calls.
Complete incident reports including spill reporting and notifications to governmental, state, and private sector clients within contractual timelines.
Notification of incidents to governmental, state and private sector clients, as contracted.
Dispatch coordination per client instruction.
Familiarity of emergency procedures in the event of technical difficulties to facilitate 24-hour operations of ERS.
Assist ERS leadership in developing more efficient ways to process calls and complete reports.
After Hours Operations may include monitoring and periodic testing of all incoming lines.
Safety Data Sheet (SDS) obtainment, indexing and data entry, as assigned.
Provide client instruction for SDS submission
Increase SDS obtainment success rates by reviewing vendor and internal efforts to identify opportunities for improvement.
Work with manufacturers to procure SDS for clients