Associate, Enrollment (Mon-Thurs + Sat: 10:30a--7p)

Strive Health

1d • $23 - $26 • Hybrid

About The Position

At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey. Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday. If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive!

Requirements

• 2+ years’ of combined education, experience, or certification related to patient enrollment.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
• Ability to travel and be onsite to meet business needs.
• Ability to work 10:30am – 7pm
• Comfortable asking health-sensitive questions and selling healthcare services in a warm, empathetic, and caring manner.
• Growth mindset towards your personal and professional development at Strive and comfortable with and embracing change to continuously improve.
• Remains positive and keeps forward momentum when faced with challenges, spreading that attitude to others.
• Driven to meet and exceed goals.
• Fiercely passionate about serving patients in need of critical healthcare services.
• Passionate about Strive’s mission to help kidney disease patients access better care.
• The opportunity to make a patient smile or alleviate a small burden gets you out of bed in the morning.
• You love speaking with, and especially listening to, patients.

Nice To Haves

• 2+ years’ experience as a high-performing enrollment associate, whether in-person or within a contact center.
• 2+ years’ demonstrated experience in building quality connections with patients, leading with empathy and mindful questions.
• 2+ years’ operating with Customer Relationships Management (CRM) systems to document well written and considerate notes.

Responsibilities

• Educating patients about their eligible healthcare services and directly scheduling them with our provider team.
• Collecting sensitive patient information to assist our care teams in preparing the right services for the patient.
• Establishing an empathetic connection with our patients.
• Presenting Strive’s care model based on patient needs.
• Nimbly addressing inquiries and objections.
• Being the patient’s support anchor throughout the enrollment process.
• Making outbound calls to prospective patients to educate them on Strive’s holistic care model and directly schedules patients for provider visits.
• Understanding patient requirements, leading with empathy for individual healthcare needs.
• Asking the right questions to gain trust and a thorough understanding of individual patient needs.
• Discovering and acting on opportunities to provide the patient value, such as key information about Strive Health programming that can be a direct benefit to the patient.
• Nimbly addressing inquiries and overcome objections most associated with patients not fully understand the full value of Strive Health services in comparison to services being received.

Benefits

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed