Associate Enrollment Advisor

University of St Augustine for Health Sciences•Austin, TX

About The Position

Associate Enrollment Advisors advise, educate, consult and support qualified potential students in achieving their professional and personal goals by enrolling in one of our higher education programs. Student leads are provided. They are monitored on things such as the quality of outbound calls, inbound calls, lead contact activity, applications, attitude, working relationships and communication. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist students with the enrollment process, by answering questions, directing them to critical information and clarifying the admissions process. Thoroughly understand and be able to articulate the academic programs of University of St. Augustine and educate prospective student about the educational offerings Build rapport and provide guidance for students interested in obtaining a degree. Receive and follow-up on potential students via videoconference, phone, email, fax, and direct mail student inquiries relating to obtaining advanced degrees. Provide essential information related to admissions requirements and enrollment processes to prospective students. Assess potential applicants and determine if they are qualified to apply and enroll in various degree programs Qualify and advise students for various academic programs. Searches and analyses transcripts; determines whether transcripts satisfy prerequisite completion; records results in database; tracks and reevaluates application status as new transcripts are received. Consult with other admission staff and university departments to ensure an excellent student experience. Collaborate interdepartmentally to facilitate a positive enrollment experience. This includes providing requested information or directing the prospective student to appropriate department when necessary Performs duties in support of University’s core values; Keeps abreast of state-of-the-art developments through attendance at professional meetings and seminars, literature; etc. Participate in ethical and compliant enrollment activities regarding prospective students Maintaining a relevant understanding of regulations associated with the Family Education Rights and Privacy Act (FERPA) with regards to distribution of student information and ensuring regulations are always followed. Must be able to represent the University in a professional manner, recruit and work with a diverse community and follow all policies and procedures with a keen attention to detail. Continuously follow and stay updated on policies and procedures, as provided by University of St. Augustine All other duties as assigned. OTHER DUTIES AND RESPONSIBILITIES May perform other duties and responsibilities that management may deem necessary from time to time.

Requirements

Bachelor’s Degree preferred
Minimum of one-year higher education, sales, customer service, account management or related experience
Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators and faculty members and students, as well as external constituencies.
Ability to work with a diverse student population.
Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
Excellent telephone skills.
Possess interpersonal skills that promote relationship-building
Possess the ability to use critical thinking and problem-solving skills
Ability to present in live and virtual settings
Experience with student management systems and associated technology
Valid driver’s license for State of residence and at least minimum liability insurance required by State.
Ability to travel within the United States as necessary.

Responsibilities

Assist students with the enrollment process, by answering questions, directing them to critical information and clarifying the admissions process.
Thoroughly understand and be able to articulate the academic programs of University of St. Augustine and educate prospective student about the educational offerings
Build rapport and provide guidance for students interested in obtaining a degree.
Receive and follow-up on potential students via videoconference, phone, email, fax, and direct mail student inquiries relating to obtaining advanced degrees.
Provide essential information related to admissions requirements and enrollment processes to prospective students.
Assess potential applicants and determine if they are qualified to apply and enroll in various degree programs
Qualify and advise students for various academic programs.
Searches and analyses transcripts; determines whether transcripts satisfy prerequisite completion; records results in database; tracks and reevaluates application status as new transcripts are received.
Consult with other admission staff and university departments to ensure an excellent student experience.
Collaborate interdepartmentally to facilitate a positive enrollment experience. This includes providing requested information or directing the prospective student to appropriate department when necessary
Performs duties in support of University’s core values; Keeps abreast of state-of-the-art developments through attendance at professional meetings and seminars, literature; etc.
Participate in ethical and compliant enrollment activities regarding prospective students
Maintaining a relevant understanding of regulations associated with the Family Education Rights and Privacy Act (FERPA) with regards to distribution of student information and ensuring regulations are always followed.
Must be able to represent the University in a professional manner, recruit and work with a diverse community and follow all policies and procedures with a keen attention to detail.
Continuously follow and stay updated on policies and procedures, as provided by University of St. Augustine
All other duties as assigned.