Enrollment Advisor

Keypath Education•Schaumburg, IL

19h•$60,000 - $70,000•Remote

About The Position

The Enrollment Advisor role will be responsible for facilitating prospective students through the application process for their University of choice. The Advisor will uncover the needs and objectives of a prospective student through a set of interviews and help the student determine if the program or University is a fit for the student. The Advisor will also support the student through the admissions and registration process to ensure the student meets all requirements and deadlines.

Requirements

Bachelor’s degree required
Demonstrated critical thinking skills, decision-making, and problem-solving skills.
2- 3 years of sales experience (in an outbound call center preferred)
Technically proficient.
Excellent written and verbal communication skills
Goal oriented and demonstrated ability to meet sales targets.
Excellent written and verbal communications skills including the ability to successfully work with all levels of management.
Supervisory management skills and the ability to oversee delegated tasks.
Proven ability to effectively provide training and explain processes and procedures.
Knowledge of planning processes and issues.
Proficient with Microsoft Office Suite including Outlook, Word, Excel, Power Point. Experience with CRM preferred.
Self-motivated
Proactive
Able to multitask
Excellent written and oral communication skills
Strong attention to detail
Customer service skills
Team player

Nice To Haves

General knowledge of higher education and/or College admissions and recruitment experience preferred.
An understanding of the Higher Education and Post-Secondary Education sector, including working for a Higher Education Institution, preferred

Responsibilities

Communication with prospective students through phone calls, emails, or text messages regarding the University and program
Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system
Responsible for supporting students using a consultative process to ensure the student has all the information to make an informed decision about the University and program from lead to start
Use the database to track student progress and any communication with students
Achieve daily metrics surrounding number of calls per day, speed to lead metrics, talk time per day, number of applications per day as set by their Manager
Provide feedback when needed on lead quality, quantity, and applicable trends.

Benefits

At Keypath, our salary structure and compensation philosophy reflect the value we place on our employees. We pride ourselves on offering a competitive and fair total rewards package that considers the market.
The salary range for this position is between $60,000-$70,000. The starting salary will fall within this range and will be determined by various factors such as experience, location, market conditions, and departmental budgets. You will have the opportunity to discuss your salary expectations during the interview process.
Embrace the flexibility of remote, hybrid, and flexible work options.
Access a competitive array of medical, vision, and dental insurance plans.
Take advantage of our Employee Assistance Program (EAP) and various mental health and well-being support programs.
As part of our commitment to supporting our employees, Keypath provides a quarterly $75 Remote Work Stipend to help cover internet and remote work-related technology expenses.
Invest in your future with our tuition reimbursement and professional development programs.
Secure your retirement with our 401(k) retirement contributions and company matching.
Enjoy our paid leave policies designed to ensure you have the time to rest and recharge.
Company-supported life and AD&D insurance, along with short-term and long-term disability coverage.
Inclusive parental leave programs are designed to support you and your family.