Associate Engineer

Presidio•Tampa, FL

About The Position

Join a dynamic IT support team where you’ll play a key role in keeping systems running smoothly and users productive. This hands-on position offers the opportunity to support PCs, mobile devices, virtual machines, and in-house applications while troubleshooting issues, deploying new workstations, and delivering responsive technical support to a wide range of users and departments.

Requirements

Knowledge of networked computer systems, operations, terminology, procedures and equipment.
Ability to install office automation software packages including word processing, spreadsheets, graphics presentation software, and calendaring.
Interpret and analyze computer error messages.
Consult with users to assess and determine user’s needs and requirements.
Train individuals and groups.
Diagnose and troubleshoot applications.
Effectively communicate complex and technical data processing information.
Manage multiple projects concurrently.
Effectively work with supervisors, judiciary, vendors, users and other county and state agencies.
Communicate effectively with individuals with differing levels of technical knowledge and abilities.
Test software capability, conduct analysis and make recommendations.
Stage, configure and install new hardware.
Provide post-support for hardware and software
Support desktop images.
High School Diploma or equivalent experience and / or military experience
Overall 2+ years of experience in computer support

Responsibilities

Enable/disable user accounts.
Reset user passwords.
Provide set-up and troubleshooting functions including remote and in-person user support, PCs and mobile devices.
Replace computer hardware including entire PCs or PC hardware components.
Perform troubleshooting escalations according to documented procedures.
Create, update and log trouble tickets into Jira Helpdesk System.
Assign Virtual Machines to users.
Test software for in-house developed applications and train users on in-house developed applications.
Deploy new workstations and enable user rights and permissions for network access or application servers.
Cross-train to assist customers/users in Court Business Center when coverage is needed.
Special projects, as assigned.