Assoc Engineer Quality

Medline Industries, LP•Chicago, IL

1d•$67,000 - $101,000

About The Position

Responsible for providing basic quality support to the Division, including complaint investigation, resolution, and reporting. The role assists with routine product evaluations, establishes basic quality standards for in-process and finished product inspections, and supports the QA team with product testing, documentation, and vendor qualification activities. It requires up to 10% travel.

Requirements

Typically requires a bachelor’s degree in Engineering, Science, Math, or another related technical field.
Experience processing relevant details, understanding and prioritizing their importance, and drawing clear and concise conclusions.
Time management skills to prioritize, organize, and track details and meet deadlines across multiple projects.
Problem-solving ability to overcome obstacles and reach successful solutions through mathematical or systematic operations.
Experience using Microsoft Office Suite products, including Word, Excel, PowerPoint, and Outlook.
Willingness to travel up to 10%.

Responsibilities

Investigate customer and sales force complaints, ensure investigations are accurate, and close complaints within a reasonable amount of time.
Issue replacements, credits, or RGAs as required to resolve complaints, and notify sales representatives or customers of investigation results.
Run monthly or quarterly complaint trend reports in accordance with SOPs.
Coordinate stock checks and product rework in response to complaints as required.
Identify actions to prevent further complaints; initiate manufacturing and supplier corrective action reports and follow up to ensure corrective actions are implemented.
Coordinate or perform inspections of new products or products from new vendors at branches and factories.
Build appropriate product documentation, such as Device Master Records, in compliance with applicable regulations and to support Design Control and Risk Management activities.
Create and maintain inspection procedures.