Provides document management services and processes including (but not limited to) filing, safe custody, sending/retrieval, imaging/digitizing, maintenance, archival and destruction of documents, leading to secure, consistent and effective access to and management of documentation. Document types include account documentation, securities/certificates, transaction information, etc. Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones. Communicates with internal stakeholders to respond to standard and non-standard inquiries. Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager. Determines type of documents and appropriate document management actions as per document management request and establish procedures and processes. Reviews documents to verify that forms are correctly completed and required formats are used. Executes data entry/processing/tracking to support document management activities. Develops and maintains effective relationships with team members and stakeholders to execute work and fulfill service delivery expectations. Executes work in accordance with defined procedures and processes to meet the prescribed timeframe. Understands risks inherent in the operating area and ensures appropriate actions, including accuracy and safeguarding of all documents. Follows records retention guidelines and policies for type of documentation, as required. Completes complex & diverse tasks within given rules/limits. Analyzes issues and determines next steps; escalates as required. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
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Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree