Associate Distribution Operator/ Distribution Operator (DESC)

Dominion Energy • Cayce, SC

4d • $58,700 - $95,000 • Onsite

About The Position

Join Dominion Energy South Carolina as an Associate Distribution Operator/Distribution Operator and play a critical role in maintaining the safety, reliability, and restoration of electric service for our customers across the region. Based in Cayce, South Carolina, this position offers an exciting opportunity to work at the center of real-time system operations, coordinating outage response, dispatching field resources, and supporting the electric distribution network. The selected candidate will be placed at the level that best aligns with their education, experience, knowledge, skills, and abilities while contributing directly to operational excellence and customer service.

Requirements

• Associate Distribution Operator: 0 - 2 years in utility operations or a comparable work environment. Must successfully complete DESC dispatcher training and DESC dispatcher training courses. Knowledge of basic computer skills of Microsoft Office. Demonstrated knowledge of electric operations technical terminology and operating procedures.
• Distribution Operator: Four (4) years’ experience as a DE Journeyman lineman/Journeyman Substation Electrician/Technical Specialist or commensurate experience OR Two (2) year Associates degree in a technical field and two (2) years’ experience in a utility operations or related work environment OR Must successfully complete DESC associate dispatcher training and DESC Dispatcher training courses. Required experience in OMS, SCADA, GIS, CSR Desktop, NXT Communicator, CADS, Web Portal. Excellent PC Skills. Comprehends electric operations technical terminology and operating procedures.
• Excellent oral, written and interpersonal skills.
• Excellent customer service skills.
• Works well in a team environment.
• Demonstrated knowledge of electric operations technical terminology and operating procedures.
• Must be able available to work after hours, schedule overtime, and call out for emergencies and storm restoration.
• Must live within a reasonable commuting distance of the reporting location due to call out and emergency situations.

Responsibilities

• Ensures all reporting is completed to keep management informed of system conditions, circuit outages, key and critical customer interruptions, and extended outages.
• Communicates with contact center personnel and on-call personnel in business offices on status of distribution outages and service restoration efforts.
• Investigates customer issues, troubleshoots the nature of outage to identify the responsible party and helps customer understand and resolve internal electrical issues without dispatching a truck.
• Estimates arrival time for crews and communicates outage information.
• Dispatches trouble orders, communicates switching needed to resolve outage and issues hot line tags/clearance, instructs switching steps, releases hot line tags.
• Perform other duties as requested or assigned.

Benefits

• health, dental, and vision benefits with coverage for families and domestic partners
• vacation
• retirement plans including 401k contributions and matches
• paid holidays
• tuition reimbursement
• bonus eligibility
• sick leave
• disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree