Associate Director

UPA LLC • Fresno, CA, US, CA

30d • $35 - $38 • Hybrid

About The Position

The Associate Director, Portfolio Administration & Oversight is responsible for centralized administrative oversight of portfolio health, risk indicators, compliance tracking, insurance administration, and asset-level controls across Community Holdings Management (CHM). This role functions as CHM’s internal accountability and monitoring authority, ensuring operational, financial, staffing, and compliance standards are consistently tracked, documented, escalated, and resolved—without assuming direct operational or asset-management control of properties. The Associate Director plays a critical role in identifying early risk indicators, stabilizing underperforming or high-risk assets, and reducing exposure for CHM and ownership through disciplined systems and reporting.

Requirements

• Minimum of 3-5 years of experience in California property management, portfolio administration, compliance, or risk-related operational oversight.
• Strong working knowledge of multifamily operations, asset-level risk indicators, insurance administration, and California labor and compliance requirements.
• Ability to work cross-functionally with Operations, HR, Finance, and external partners.
• Sound judgment, discretion, and follow-through.
• Strong organizational skills, attention to detail.
• Ability to independently manage sensitive information and competing priorities.
• Strong verbal and written communication skills, with the ability to clearly document findings, synthesize complex information, and communicate expectations across multiple stakeholders.
• Sound judgment, strong problem-solving capability.
• Ability to navigate conflict with professionalism, discretion, and a solutions-oriented approach.
• Attentive to detail, highly organized.
• Capable of managing multiple priorities while maintaining accuracy and consistency in reporting, documentation, and follow-through.
• Ability to operate effectively across departments and external partners, exercising authority through systems, standards, and accountability rather than positional control.
• Comfortable identifying risk, raising concerns, and facilitating resolution without creating unnecessary friction, ensuring issues are addressed promptly and appropriately.

Nice To Haves

• Experience supporting affordable housing, supportive housing, or publicly funded portfolios.
• Familiarity with property management, HRIS, and training platforms such as AppFolio, Paylocity, Grace Hill, and Microsoft 365.

Responsibilities

• Maintain a centralized portfolio watchlist monitoring delinquency trends, vacancy levels, staffing instability, compliance gaps, insurance exposure, and other operational risk indicators.
• Prepare routine portfolio oversight summaries for executive leadership and track corrective actions through resolution.
• Conduct random and scheduled site visits to observe physical conditions, verify operational standards, and identify safety or risk indicators.
• Document findings, route required actions to Operations or Regional leadership, and maintain follow-up tracking to ensure timely resolution.
• Coordinate and oversee administrative processes related to property, liability, and workers’ compensation insurance, including renewals, documentation tracking, and internal communications with brokers and partners.
• Monitor workers’ compensation claims, restrictions, and return-to-work coordination in collaboration with HR and Operations.
• Provide administrative oversight and verification of onboarding, offboarding, and required training completion, including California-mandated and company-required programs.
• Track employee status changes, staffing allocations by ownership entity, and compliance risks, and support leadership with documentation related to grievances or corrective actions.
• Maintain administrative oversight of vendor onboarding documentation, inventory systems (equipment, uniforms, and technology), and staffing charts tied to ownership structures.
• Identify trends or anomalies that may indicate financial, operational, or compliance risk and escalate concerns with supporting documentation.
• Coordinate across Operations, HR, Finance, and Ownership to ensure portfolio-level accountability without duplicating or undermining departmental authority.
• Serve as the central point of record for portfolio administration and escalate unresolved or high-risk issues to executive leadership with clear context and recommended next steps.
• Perform any additional duties as assigned.

Benefits

• The job description mentions that employees will be expected to perform reasonable tasks to fulfill company objectives, but does not explicitly list benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed