Associate Director, Northeast Region – Field Reimbursement, Patient Engagement & Customer Solution (PECS)
About The Position
Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting an Associate Director for the Northeast Field Reimbursement Manager (FRM) team. This is a field-based position covering New York, Philadelphia, Boston, and Providence. PECS aims to create personalized, seamless, and supportive patient experiences that help patients start and stay on treatment. The Associate Director leads, develops, and directly manages a regionally aligned team of up to 10 FRMs with access and fulfillment responsibilities across Neuroscience healthcare provider accounts. The role executes the PECS FRM strategy and works with internal and external stakeholders, including field work with minimal supervision. Its focus is enabling healthcare providers, patients, and caregivers with the information, tools, and resources needed to support patients starting and remaining on therapy. The role fosters communication across JJIM departments, including Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales. The Associate Director reports to the Field Director, Field Access & Affordability Solutions (FAAS), within PECS. Responsibilities are carried out in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement. Other duties may be assigned as needed.
Requirements
- Bachelor’s degree required.
- At least 8 years of healthcare business-related experience.
- Knowledge of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/Buy & Bill benefit design, coding, billing, prior authorization, office operations, and appeals processes.
- Demonstrated leadership capabilities and performance success in prior roles.
- Valid driver’s license in one of the 50 United States.
- Must reside within the Northeast geography or be willing to relocate to it.
Nice To Haves
- MBA or other related graduate-level degree; an MBA or advanced degree/relevant certifications are preferred.
- Experience in biopharmaceutical market access, field reimbursement, or managed markets.
- At least 3 years of direct people management experience.
- Neuroscience disease-state or therapeutic-market experience.
- Ability to navigate high-profile, complex business circumstances.
- Experience developing and executing customer-oriented strategies.
- Ability to collaborate effectively cross-functionally in a matrix environment.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Commitment to learning emerging technologies such as AI through exploration and iteration, and applying new tools over time.
- Experience building team AI literacy and confidence while reinforcing trusted, responsible AI use and sound judgment.
Responsibilities
- Lead, motivate, coach, develop, and retain a diverse team of FRMs.
- Lead a regionally aligned team of up to 10 direct reports to maximize access- and fulfillment-related impact for JJIM patients starting or staying on prescribed therapy.
- Develop long- and short-term team strategies and manage execution of related tactics in a fast-paced environment.
- Translate district vision into execution, build team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals.
- Coach FRMs to use data insights and account-management competencies to proactively address access barriers.
- Support the team in identifying, understanding, and addressing patient access and fulfillment obstacles, including Buy & Bill, Medical Benefit and Assignment of Benefit (AOB), specialty pharmacy, and pharmacy benefit issues.
- Build trust-based relationships and collaborate with internal and external partners, including Sales District Managers, SCG, Franchise Marketing, and Brand teams.
- Work in the field with minimal supervision.
- Manage and allocate the budget in alignment with team objectives.
- Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales.
- Carry out responsibilities in accordance with the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement.
Benefits
- Company long-term incentive program eligibility.
- Vacation: 120 hours per calendar year.
- Sick time: 40 hours per calendar year, with stated higher allowances for employees residing in Colorado or Washington.
- Holiday pay, including floating holidays: 13 days per calendar year.
- Work, Personal and Family Time: up to 40 hours per calendar year.
- Parental leave: 480 hours within one year of a child’s birth, adoption, or foster care placement.
- Bereavement leave: up to 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
- Caregiver leave: 80 hours in a 52-week rolling period.
- Volunteer leave: 32 hours per calendar year.
- Military spouse time off: 80 hours per calendar year.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
