Associate Director - Columbia, MD - 2367484

UnitedHealth Group•Columbia, MD

5d•$184,350 - $188,622•Onsite

About The Position

This role involves planning, initiating, and managing information technology (IT) projects, with a focus on improving market-facing experiences. The Associate Director will collaborate with cross-functional business and IT leads, analyze issues, and deploy corrective actions. Responsibilities include end-to-end project management, reporting statuses to leadership, performing Root Cause Analysis (RCA), hosting problem-solving meetings, and ensuring proper documentation. The position also involves designing and modifying specialized applications to drive user efficiency, meet privacy and security standards, and implement new technology features for continuous improvement. Adherence to development protocols, risk mitigation, and improving application functionality, reliability, and efficiency are key. The role requires managing consulting staff, overseeing their work, and coaching them to build a skilled team. Re-engineering techniques will be applied to improve business processes.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field and two (2) years of experience in the job offered or a computer-related occupation.
Program Management or Project Management leading health care platform migrations.
Leading complex LEAN & Six Sigma black belt projects with substantial process efficiency gain and cost benefit.
AI Business Implementation, Process Automation & Optimization to evaluate manual processes and deriving recommendation for AI implementation.
Configuring and implementing end to end health plan setup with benefit design, provider network, eligibility in alignment with business, and regulatory requirements.
Planning by analyzing staffing needs, forecasting talent demand, and aligning workforce strategies with business goals to drive efficiency and ensure timely project delivery.
Ensuring optimal system performance, regulatory compliance, timely issue resolution, and seamless cross-functional collaboration to enhance service delivery and member experience.
OR No Degree and four (4) years of progressive experience in the job offered or a computer-related occupation.
Program Management or Project Management leading health care platform migrations.
Leading complex LEAN & Six Sigma black belt projects with substantial process efficiency gain and cost benefit.
AI Business Implementation, Process Automation & Optimization to evaluate manual processes and deriving recommendation for AI implementation.
Configuring and implementing end to end health plan setup with benefit design, provider network, eligibility in alignment with business, and regulatory requirements.
Planning by analyzing staffing needs, forecasting talent demand, and aligning workforce strategies with business goals to drive efficiency and ensure timely project delivery.
Ensuring optimal system performance, regulatory compliance, timely issue resolution, and seamless cross-functional collaboration to enhance service delivery and member experience.

Responsibilities

Plan, initiate, and manage information technology (IT) projects.
Manage and improve market-facing experiences.
Collaborate with cross-functional business and IT leads.
Analyze issues and deploy corrective actions quickly.
Perform end-to-end project management and constant monitoring.
Manage strategic issues involving reporting statuses to leadership and addressing various themes.
Perform Quick Root Cause Analysis (RCA) with business and IT partners.
Host war room meetings allowing key leads to solve problems and discuss strategies.
Perform proper reporting and documentation.
Address issues earlier in development.
Design and modify specialized applications, drive user efficiency and business success, and meet privacy and security standards.
Create high-performance enhancements to applications that achieve customer goals.
Implement new technology features to ensure continuous improvement.
Comply with development protocols and raise risk factors to help mitigate issues.
Improve application functionality, reliability, and efficiency.
Adhere to version control and deployment protocols ensuring effective distribution.
Ensure data accessibility for people with disabilities.
Facilitate quality assurance protocols, including user acceptance testing, by resolving issues and providing metrics to maintain high standards.
Report on application functionality to help track performance and identify improvements.
Collaborate with users to enhance applications to accelerate efficiency and innovation.
Provide post-deployment support and resolve service problems ensuring smooth operation.
Manage consulting staff and oversee their work and ensure alignment with goals.
Coach and mentor consultants to build a skilled team.
Apply re-engineering techniques to improve business process.