Associate Director, Workforce Planning
About The Position
We are seeking a strategic and collaborative Associate Director of Workforce Planning to support multiple lines of business delivering healthcare services nationwide. In this role, you will work cross-functionally with operational, financial, clinical, engineering, and product leaders to ensure best-in-class member access to care across all markets and services. Reporting to the Senior Director of Product Operations, you will design and implement scalable access and capacity planning frameworks that enable our teams to navigate rapid growth and evolving business needs. Your responsibilities will include building infrastructure and leading initiatives around member access, capacity planning, strategic forecasting, and workforce optimization. You will oversee a team of 4 direct reports. To prioritize togetherness, culture, and accountability, RVO Health operates on an in-office work schedule. We expect employees to work from our South Charlotte office or Minneapolis, MN office Tuesday, Wednesday and Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.
Requirements
- 2-3 years of experience in quantitative research or analysis, preferably within healthcare industry
- 2 years of direct experience in workforce planning, capacity management, or related fields
- 2 years of direct experience building forecasting and/or planning models in software applications like excel or more advanced
- Background in mathematics, data science, computer science, economics, operations research or related field
- Experience translating key performance indicators and recommendations to senior leaders
- Strong commitment to exceptional consumer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment
- People management skills, leading by example
Nice To Haves
- Analysis experience in Healthcare Operations, preferably in Patient Access
- Capacity Planning experience with B2B and BTC businesses
- Basic/Working knowledge of Six Sigma/Lean techniques
- Ability to develop new ideas and creative solutions
- Experience using emerging technologies, including AI
- Program or project management experience
Responsibilities
- Design and maintain models and tools to forecast demand, optimize workforce allocation, and improve member access.
- Develop and execute comprehensive access and capacity planning strategies aligned with organizational goals for nationwide clinical and coaching services.
- Communicate insights and recommendations to senior leadership to drive informed decision-making about their workforce, capacity, deployment and schedule design.
- Develop tools to track initiatives, dependencies and mitigation plans to increase capacity, demand and decrease cost of care.
- Collaborate cross-departmentally to integrate operational, financial, clinical, and technical insights into capacity forecasts.
- Lead ongoing efforts to identify capacity constraints and implement solutions that enhance service delivery.
- Partner with product and engineering teams to leverage data and technology for scalable capacity management.
- Support product innovation to automate capacity and demand planning and forecasting models and integrate and automate demand/capacity processes into core systems.
- Identify capacity-related issues proactively and work with cross-functional teams to define and implement solutions.
- Support a team of 4 direct reports.
Benefits
- Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
- Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Paid Time Off
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
- Pharmacy Benefits
- Income Protection Plans
- Pet Services Plans
- Mental Health Support
- Wellness Coaching
- HSA- Health Savings Account
- Commuter Benefits
- Gym & Fitness Center Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
