Workforce Planning Partner

Highmark Health • Pittsburgh, PA

4d • Onsite

About The Position

This role provides internal consulting and subject matter expertise in workforce operational analytics, partnering with enGen business leaders to optimize human capital strategies through data-driven insights. The incumbent will lead strategic workforce planning projects, collaborating with stakeholders across Finance, Workforce Operations, Procurement, and Learning & Development teams. Additional functions include conducting demand/capacity analysis to assess risks and opportunities to project delivery and corresponding impacts to workforce. Prepare strategic recommendations to improve or align operations based on findings; demonstrate strong financial acumen by communicating potential impacts to revenue/P&L forecasts and understand general budgeting processes. Develop and maintain workforce analytics, including staffing models, metrics, reports, presentations, and dashboards (utilizing tools such as Power BI and Excel); and contributing to staffing governance processes focused on cost optimization and employee engagement/retention. Exceptional technical proficiency in data analysis, modeling, visualization, and reporting is required.

Requirements

• Bachelor's Degree in Business Administration/Management, Human Resources Management, Statistics, Industrial Engineering or related degree
• 5 years in Workforce Planning, Data Analytics, or Business Intelligence
• Strategic Workforce Planning: Expertise in developing and implementing strategic workforce plans, encompassing capacity planning, financial modeling, and organizational development.
• Data-Driven Decision Making: Proficient in data gathering, analysis, and interpretation, translating complex information into actionable recommendations to drive effective decision-making.
• Financial Acumen: Strong understanding of financial modeling, budgeting, and return on investment (ROI) analysis within a business context.
• Exceptional Project Management: Proven ability to manage projects effectively, prioritizing tasks, and meeting deadlines while maintaining a focus on exceptional customer service.
• Cross-Functional Collaboration: Experience building and maintaining strong relationships across diverse teams and leadership levels, influencing and driving objectives collaboratively.
• Analytical & Problem-Solving Skills: Strong analytical and logical reasoning skills with meticulous attention to detail, enabling efficient problem-solving and data-informed decision-making.
• Communication & Presentation: Excellent written and verbal communication skills, capable of conveying complex information clearly and persuasively to diverse audiences.
• Business Acumen: Solid understanding of business theory, processes, management principles, and operational efficiency.

Nice To Haves

• 3 years of Capacity Planning
• 1 year of Staffing Models consulting

Responsibilities

• Develop and implement data-driven workforce strategies aligned with organizational and operational plans.
• Analyze demand and capacity forecasts to optimize workforce utilization and cost targets.
• Design and implement key performance indicators (KPIs) to measure workforce productivities, ROI creation/evaluation, enabling data-driven decision-making.
• Develop and present insightful reports and presentations on workforce dynamics and their impact on business outcomes to senior leadership and stakeholders.
• Collaborate with senior leaders and analysts to establish and monitor workforce metrics, identifying opportunities for improvement.
• Effectively communicate and engage with members across various departments.
• Leverage data analysis tools (Power BI, Excel) to develop and implement new workforce planning and project management tools.
• Contribute to the design and implementation of initiatives to enhance workforce engagement, retention, and the effectiveness of hiring processes.
• Support ad-hoc projects and undertake other duties as assigned to meet organizational needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees