Workforce Planning Manager

Keyrus EPM•Boston, MA

6h•Hybrid

About The Position

Keyrus Consultants are collaborative, curious, and passionate about building impactful planning solutions. As an Anaplan Solutions Architect, you will serve as the lead designer and subject matter expert for complex Anaplan implementations focused on Workforce Planning (WFP) use cases. This role requires deep technical and Workforce Management functional expertise in Anaplan, including the Polaris calculation engine. Direct experience working with WFM implementations in Anaplan is a must. You will work closely with client stakeholders and project teams to translate strategic goals into robust models, ensuring adherence to best practices and high performance. This role is critical in ensuring the successful deployment of new Anaplan models and must provide excellent service, make best practice recommendations, and identify opportunities for future projects. The ideal candidate will have strong English communication skills, deep expertise in model building, a strong technical background working with live Anaplan models, and be able to deliver results for complex problems in different industries.

Requirements

Background in multi-dimensional modeling, analytics, or business intelligence
5+ years of experience in Workforce Management, Operations, or Program Management, with direct expertise in Trust & Safety preferred.
Strong understanding of WFM processes such as demand forecasting, staffing models, scheduling, intraday management, quality, and performance measurement.
Minimum of 5 years of experience in implementing Performance Management Solutions using Anaplan
Minimum of 7 years of experience as consultant or working on industry as SME on functional roles
Exposure to the Workforce Management function via Anaplan project work and/or previous corporate experience (ideally both)
Prior experience in a project team environment using structured methodologies for gathering business requirements, business processes, data conversions, and system interfaces
Deep understanding of Anaplan’s Polaris Engine
Strong skills in model performance optimization, data hub design, and hierarchy management.
Experience integrating Anaplan with source systems (ERP, HCM, CRM, Data Warehouse).
Certified Solution Architect and/or Master Anaplanner.
Demonstrated analytical and problem‐solving skills
Demonstrated organizational and prioritization skills
Strong analytical and problem-solving skills, with the ability to translate ambiguous operational challenges into actionable requirements.
Experience running requirements and writing user stories and user journeys.
Experience with user-centric design and optimizing UX and UI for usability.
Bachelor’s degree in Finance, Economics, Information Management and Technology, Engineering, or related field and equivalent experience
Strong English communication skills

Nice To Haves

Experience with Verint, Calabrio, or other workforce management tools.
Experience in large tech, Trust & Safety operations, or global support environments
Exposure to data-driven staffing models, case workflow analytics, and operational KPIs
Prior involvement in system implementations, process standardization, or digital transformation programs
Familiarity with AI-driven forecasting, machine learning pipelines, and predictive analytics
Experience in Agile delivery methodologies.
Deep understanding of Anaplan’s optimizer, Anaplan Forecaster and Anaplan Data Orchestrator

Responsibilities

Serve as the functional expert for all Workforce Management (WFM), related processes, with a focus on Trust & Safety operations.
Partner with the Solution Architect to align process design with Anaplan model structure and capabilities.
Assess current-state processes across forecasting, scheduling, capacity planning, supplier management, performance measurement, and invoicing to identify gaps, inefficiencies, and opportunities for scale.
Lead end-to-end process redesign efforts in partnership with business owners and product/engineering teams.
Provide thought leadership on best practices for WFM operations in high-growth, high-complexity environments.
Architect, design, and implement scalable Anaplan solutions leveraging both Classic and Polaris engines.
Lead delivery of enterprise-grade models across financial planning & analysis across industries.
Serve as technical authority for solution design, data architecture, model performance optimization, and governance.
Collaborate with clients to define end-to-end planning architecture, including data flows, integrations, and user experience.
Partner with cross-functional teams to align solution design with organizational objectives and EPM best practices.
Develop and deliver training content, enablement materials, and change-management support to ensure successful adoption.
Facilitate working sessions, stakeholder reviews, and validation cycles throughout the implementation lifecycle.
Lead design reviews, data mapping, model build, UAT, and deployment.
Provide hands-on mentorship to model builders and consultants, ensuring adoption of Anaplan Way and modeling standards.
Evaluate and implement new Anaplan AI capabilities (e.g., Co-Planner, Co-Builder, Forecaster) to drive predictive insights.
Create demo models, proofs of concept, and support pre-sales activities with innovative solution prototypes.
Drive continuous improvement, identifying opportunities for performance tuning and re-architecture.
Act as a trusted advisor to clients on planning transformation and connected planning maturity.
Mentor and provide guidance to junior consultants and team members on Anaplan best practices and conduct training sessions to enhance the Anaplan expertise of the team.
Identify gaps in business and technical requirements, testing, potential project risk, and communication issues in client delivery
Deliver presentations and demonstrations to audiences ranging from executives to business users
Determine priorities, scope, timeline, goals, and key milestones for requested enhancements and model defects
Facilitate knowledge-sharing sessions to enhance the overall understanding of Anaplan within the organization.
Review and optimize existing Anaplan implementations for improved performance and user experience
Maintain customer focus and demonstrate leadership to drive consensus and project related decisions
Serve as the application and software subject matter expert throughout the client engagement