Associate Director, Third-Party Operations

Fitch Group • New York, NY

6d • $90,000 - $120,000 • Hybrid

About The Position

Fitch Solutions is currently seeking an Associate Director, Third-Party Operations based out of our New York City office. Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst. By becoming a part of the Fitch Solutions team, you will join a group of colleagues delivering critical data, insightful research, and comprehensive analytics that empower clients to make informed decisions. You'll work in a dynamic environment where innovation is encouraged, and collaboration is key to developing solutions that address the evolving needs of global markets. With a portfolio of best-in-class, award winning brands, we offer you the opportunity to advance your career while contributing to a company known for its expertise and commitment to excellence.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 5+ years of experience in operations, client operations, entitlement management, partnership sales, business operations, vendor/market data management or a related function.
• Experience building or managing operational processes in a cross-functional environment.
• A team player mentality. You’re more than willing to “get your hands dirty” for the good of the team.
• You have incredible attention to detail – you DO sweat the small stuff.
• Demonstrable ability to manage both strategic process development and hands-on operational execution
• Exceptional organizational skills as you can manage multiple projects and deadlines at once.
• Excellent stakeholder management skills with a deep desire to consistently collaborate and evolve how teams work together.
• Strong written and verbal communication skills. You are comfortable communicating with all levels of internal employees and external clientele.
• You want to challenge yourself and grow your career. We are team of people who enjoy learning, growing, and striving to be our best.

Nice To Haves

• Experience working with entitlement models, access administration, licensing operations, or partner-related workflows
• Experience supporting reporting, controls, or governance processes tied to contractual or commercial requirements
• Experience working with external partners, vendors, or content providers is a plus
• Financial services, data, research, or information services industry experience preferred

Responsibilities

• Partner cross-functionally to create, maintain, and implement: Operational procedures for approving, provisioning, modifying, renewing, and revoking third-party access
• Business rules, controls, record keeping, and documentation for third-party entitlement management
• Processes to support both Fitch-to-partner and partner-to-Fitch entitlement models
• Support entitlement administration for use cases where Fitch distributes third-party content within Fitch products, Fitch content is distributed through external partner platforms, or Access approval depends on client status with an external provider
• Administer entitlement workflows across multiple access structures, including user-based, department-based, firm-based, and enterprise-wide models
• Help define reporting standards and data requirements for new partnerships and entitlement models
• Interpret contractual, licensing, and commercial requirements and translate them into executable operational processes
• Coordinate with external partners for best possible entitlement support (resolving issues, providing reporting, etc.)
• Serve as the internal central point of contact for operational questions, exceptions, escalations, and process improvements related to third-party entitlements
• Support onboarding of new partners, products, and access models into the Third Party Operations framework
• Identify opportunities to automate, streamline, and scale entitlement and reporting processes for third-parties as the function grows
• Recommend tools, tracking methods, and operational enhancements to improve service, transparency, and control
• Collect, validate, and distribute third-party usage reports on a recurring basis, ensuring accurate attribution, timely delivery to internal stakeholders and partners, and alignment with contractual reporting requirements
• Create vendor-ready usage reports regarding entitlement detail to share with third-party data providers and support billing, audits, and performance reviews

Benefits

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree