Associate Director, Test Security Investigations

College Board • Remote - Virginia, VA

5d • $56,000 - $95,000 • Remote

About The Position

The Associate Director of Test Security Investigations will conduct investigations into fraud, potential testing misconduct, and score validity issues for College Board assessments. This role involves managing cases identified through post-administration analyses, tips, and reports, as well as monitoring the web and social media for content related to test security. The position requires managing investigative cases, compiling evidence, conducting interviews, and collaborating with internal teams and external vendors. A key aspect of the role is contributing to the enhancement of investigative analyses and processes through in-depth data analysis. The role is critical for supporting the integrity of College Board assessments and the organization's brand reputation.

Requirements

• Experience in conducting thorough investigations into fraud and misconduct issues, preferably in educational or assessment settings
• Skilled in utilizing advanced search techniques, social media platforms, and digital tools to gather, analyze, and interpret data
• Adept critical thinking skills, including using data to inform decisions and actions
• Excellent verbal and written communication skills, including facilitating meetings and presenting remotely and in-person to groups of 15 or more
• Proven ability to build relationships and influence others to action
• Excellent PowerPoint, Word, and Excel skills
• The ability to travel domestically 5-7 times a year to College Board offices or on behalf of College Board business as well as the ability to travel internationally 3-4 times a year on behalf of College Board to support exam administrations
• Authorization to work in the United States
• A passion for expanding educational and career opportunities and mission-driven work
• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
• Clear and concise communication skills, written and verbal
• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success

Nice To Haves

• Experience in data analysis and evidence gathering and analysis skills, including use of data analysis tools such as Salesforce or Power BI preferred
• Bachelor’s degree is preferred

Responsibilities

• Implement and enhance best-in-class test security services in support of valid and fair administration of all CB assessments.
• Complete thorough investigations of testing misconduct across College Board’s digital-based assessments within required timelines and provide case adjudication recommendations to managers based on overwhelming evidence (e.g., telemetry, data analytics, interviews, and social media detections).
• Thoroughly review hotline tips and internal referrals to identify actionable information and potential next steps before an investigation is initiated.
• Conduct cross-functional collaboration with Information Security, Platform Threat Intelligence, Data Science, and Psychometrics colleagues regarding security functionality needs for platforms and tools, enhancements to business processes to address data security access threats, and to ensure a thorough understanding of current and emerging test security threats.
• Complete pre-exam data analytics prior to SAT and AP test administrations to identify higher risk test takers and implement mitigation measures. Conduct analyses within the subsequent 30 days to identify and inform managers of risk trends in certain international markets and higher risk states.
• Execute the team’s structured communications framework to provide responsive and deescalating assistance to customers’ test security-related inquiries via the timely acknowledgement of inquiries and follow-on feedback within required timelines. When appropriate, discuss investigative findings with our customers (i.e., students, parents / legal guardians, and high school and college educators) and with an emphasis on providing feedback that conveys professional candor, clarity, and empathy.
• Travel and conduct test day observations at test centers worldwide to assess test security compliance, conduct investigations, and share findings with fellow investigators to identify test security risk trends.
• Conduct overt and covert surveillance across various social media sites to detect, mitigate, and investigate the posting of exam materials.
• Assist test security colleagues in reviewing suspected content images detected by our web patrol vendor, participate in confirming the images’ validity, collaborate cross-functionally to discuss your findings, and initiate investigations to hold offending test takers accountable.
• Assist managers and colleagues in developing and implementing an enhanced content exposure strategy.

Benefits

• A meaningful career
• A supportive team
• A comprehensive package designed to help you thrive
• Fair and competitive compensation grounded in your qualifications, experience, impact, and the market
• The hiring range for this role is $56,000 - $95,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager