Associate Director-Technology II

AT&T•Bridgeton, NJ

17h•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it. What you’ll do: Ensure the reliability of AT&T's Network Operations Control Plane infrastructure that supports critical applications and services. Manage a 24/7 team of technical professionals that perform functions involved in the development and integrity of new applications or systems or the support and maintenance of existing applications or systems. Performs configuration management, change management, performance management and software development lifecycle process. May help lead projects, evaluate technology and architecture design, develop business cases and technical requirements, and quantify business needs. Monitoring, troubleshooting, analysis, fault resolution, mitigation, and remediation. Collaborate across multiple organizations, vendors, internal and external technical teams. This includes relationship management. Drive continuous improvement initiatives for operational efficiencies and resiliency. Join outages, provide direction, leadership communication, and technical write ups. Plan maintenance activities, provide strategic input for projects, and oversee work to ensure we meet our commitments. Coordinate with all stakeholders. Manage escalations and resolve complex issues. Manage team workloads, review alarming and ticketing, and look for automation opportunities. Actively audit elements for compliance and address vulnerabilities. Direct, mentor, and develop technical team members including any hiring, firing, disciplinary action, and pay decisions. As an Associate Director, you will be responsible for supporting an environment that consists of approximately 2,300 network and server devices. These devices support our Control Plane infrastructure which includes, but is not limited to DNS, DHCP, Radius, LDAP, Network, and Operating System administration and engineering. This role ensures operational stability through lifecycle administration and escalation support for both corporate and consumer customers. Additionally, you will oversee, manage, and direct the work of 10 technical Principal and Senior Network engineers.

Requirements

5+ years’ supervisory experience
Strong background in network and server elements and technologies with a technical aptitude and operations discipline.
Strong leader and negotiator to optimize resources and enhance customer experience.
Work a 24x7x365 schedule, which includes nights, weekends and holidays.

Nice To Haves

Bachelor’s degree (BS/BA) in Computer Science preferred

Responsibilities

Ensure the reliability of AT&T's Network Operations Control Plane infrastructure that supports critical applications and services.
Manage a 24/7 team of technical professionals that perform functions involved in the development and integrity of new applications or systems or the support and maintenance of existing applications or systems.
Performs configuration management, change management, performance management and software development lifecycle process.
May help lead projects, evaluate technology and architecture design, develop business cases and technical requirements, and quantify business needs.
Monitoring, troubleshooting, analysis, fault resolution, mitigation, and remediation.
Collaborate across multiple organizations, vendors, internal and external technical teams. This includes relationship management.
Drive continuous improvement initiatives for operational efficiencies and resiliency.
Join outages, provide direction, leadership communication, and technical write ups.
Plan maintenance activities, provide strategic input for projects, and oversee work to ensure we meet our commitments.
Coordinate with all stakeholders.
Manage escalations and resolve complex issues.
Manage team workloads, review alarming and ticketing, and look for automation opportunities.
Actively audit elements for compliance and address vulnerabilities.
Direct, mentor, and develop technical team members including any hiring, firing, disciplinary action, and pay decisions.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone