Associate Director, Technology & Engineering

Bric Arts Media • New York, NY

1d • $85,000 - $95,000 • Onsite

About The Position

BRIC seeks an Associate Director, Technology & Engineering to manage the day-to-day operations of BRIC's broadcast, studio, and IT systems while directly supervising the support staff. Reporting to the Senior Director, Production & Operations, this role ensures BRIC's technology and engineering infrastructure reliably supports BRIC TV, community media, live productions, and organization-wide staff needs.

Requirements

• Bachelor's degree or equivalent experience, plus 5+ years in a technical leadership role at a broadcast, cablecast, or media production facility, including staff management
• Strong understanding of network infrastructure, broadcast and digital transmission systems, and production/post-production workflows
• Experience with multi-channel content scheduling, playback automation, and HD production workflow
• Demonstrated ability to manage budgets, vendor relationships, and competing priorities across overlapping projects
• Mission & Values Alignment: A passion for BRIC’s support of the arts in Brooklyn and a deep commitment to building community, igniting learning and making change through the arts and creativity.
• Communication & Relationship Building: An emotionally intelligent, values- and results-driven leader who can inspire staff and collaborate across departments and at all levels of the organization, and provide feedback and coaching to support the achievement of goals. Is a relationship builder and creative problem solver. Ability to learn from and work with practitioners in the field.
• Commitment to Equity & Inclusion: Brings experience operationalizing equity within the technology function.

Nice To Haves

• SBE certification, experience in performing arts or public access television, and familiarity with media asset management platforms are a plus
• SBE certification or equivalent broadcast engineering credential
• Experience supporting performing arts technical environments or public access television operations
• Familiarity with digital asset management and media checkout platforms, remote access tools, IP-based phone systems, and Salesforce CRM or similar platforms
• Experience supporting virtual and hybrid presentations
• Familiarity with the following systems is a plus: Multi-channel content scheduling and playback systems, Digital asset management and media checkout platforms, Remote application and hardware access tools, IP-based phone systems, Salesforce CRM or similar constituent management platforms

Responsibilities

• Directly supervise the Technology & Engineering team by establishing work objectives and performance standards, conducting performance evaluations, and providing ongoing coaching and professional development.
• Manage team scheduling, workload, training, and day-to-day priorities to ensure timely, responsive, and high-quality technology support across the organization.
• Recruit, onboard, train, and supervise technical staff, Master Control personnel, and freelance technicians.
• Serve as the primary escalation point for complex live production, broadcast engineering, enterprise technology, and systems issues escalated by the Manager, Technology & Engineering.
• Oversee the daily operation of BRIC's television production studios, control rooms, editing suites, and Master Control.
• Manage program scheduling, playback automation, and HD production workflows across BRIC TV and Community Media.
• Oversee the maintenance, troubleshooting, and reliability of broadcast and digital transmission systems supporting cable television, internet streaming, and social media distribution.
• Oversee technical support for BRIC TV broadcasts, community video productions, live events, and satellite production locations.
• Coordinate day-to-day technical activities with cable, broadband, and other broadcast engineering partners.
• Ensure cameras, editing systems, production equipment, content management systems, and related broadcast infrastructure are properly maintained, operational, and aligned with industry standards.
• Oversee the administration, security, health, and ongoing optimization of Salesforce, Momentus, and other enterprise technology platforms used across BRIC.
• Establish and maintain user access controls, role permissions, authentication standards, and data governance practices to ensure secure and appropriate system access.
• Monitor system performance, data storage capacity, backups, integrations, and business continuity practices.
• Design and implement workflows, automate manual processes, configure enterprise applications, and improve operational efficiency across departments.
• Oversee testing and staging environments, software versioning, security patches, system upgrades, and vendor product roadmaps.
• Partner with department leaders to identify opportunities to improve business processes through technology solutions and enterprise systems enhancements.
• Develop and maintain technology governance standards, policies, and best practices that support secure, reliable, and effective use of technology across the organization.
• Maintain and publish BRIC's official list of AI software approved for staff use.
• Evaluate new AI tools and platforms for security, privacy, compliance, and organizational fit before approving organizational use.
• Review, approve, document, and revoke tool-specific exceptions to established technology and AI standards as appropriate.
• Partner with department directors to develop department-specific AI use guidelines and technology standards that support operational needs while maintaining organizational compliance and security.
• Monitor emerging technologies and recommend strategic technology improvements that increase organizational efficiency, security, and innovation.
• Partner with Production, Producing, Media, Operations, People & Culture, Finance, and other departments to support organizational technology, productions, programming, and events.
• Develop budget recommendations for technology operations, monitor expenditures, and escalate variances to the Senior Director, Production & Operations.
• Track, analyze, and report on technology system performance, operational metrics, service delivery, and technology initiatives against established goals.
• Implement strategic initiatives and operational priorities established by the Senior Director, Production & Operations.
• Develop, maintain, and continuously improve technology documentation, standard operating procedures, disaster recovery documentation, and operational best practices to ensure consistency and knowledge sharing across the department.

Benefits

• paid time off
• 403B retirement plan
• gym membership discounts
• pre-tax transit cards
• medical flexible spending plans
• BRIC currently pays 100% of the premium for employee medical, dental and vision coverage starting on the first of the month, after 2 months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree