Associate Director Staff Engineer Software

OneMain Financial•Baltimore, MD

About The Position

OneMain Holdings, Inc. is seeking an Associate Director Staff Engineer Software to define and evolve scalable, resilient architectures for communication platforms supporting customer engagement (voice, messaging, digital channels). This role involves hands-on engineering, designing and implementing backend services, APIs, and integration layers. The engineer will also architect API-first ecosystems, including GraphQL and RESTful services, and design event-driven and streaming architectures. Collaboration with cross-functional teams, establishing architecture standards, and evaluating emerging technologies are key aspects of this position. OneMain Financial is dedicated to improving the financial well-being of hardworking Americans by offering responsible access to credit.

Requirements

Strong expertise in backend architecture and distributed systems design
Hands-on experience with Kubernetes and containerization (Docker, orchestration patterns)
Hands-on experience with GraphQL and modern API architectures (REST, event-driven systems)
Hands-on experience with Microservices and cloud-native platforms
Hands-on experience with Observability: Distributed tracing (X-Ray/OpenTelemetry), structured logging, metrics/alerting pipelines
Hands-on experience with Messaging & Orchestration: SQS/EventBridge or equivalents (Pub/Sub, Service Bus); DLQs; workflow engines
Hands-on experience with CI/CD: Automated pipelines with tools including Github Actions, Jenkins or equivalent experience
Experience building or supporting real-time or high-throughput systems
Proficiency in backend technologies (e.g., Java, Kotlin, Node.js, Go, or similar)
Ability to operate across strategic architecture and hands-on implementation
Strong grounding in scalability, resiliency, and performance engineering
Strong grounding in API lifecycle and governance
Strong grounding in system integration and orchestration patterns
Experience aligning solutions to enterprise target-state architecture
Self-starter: Proactively drives outcomes with minimal oversight
Thought provocateur: Challenges existing paradigms and elevates architectural thinking
Collaborative: Builds alignment across engineering, product, and architecture teams
Pragmatic: Balances long-term vision with near-term delivery needs
Influential communicator: Clearly conveys complex technical concepts to varied stakeholders

Nice To Haves

Experience in Financial Services: Secure, compliant systems (PII, PCI, regulatory constraints), Transactional platforms (payments, lending, servicing)
Experience in Communications / MarTech / Contact Center: Low-latency, high-availability distributed systems, Personalization engines, campaign orchestration, Voice, messaging, IVR, or omnichannel engagement platforms

Responsibilities

Define and evolve scalable, resilient architectures for communication platforms supporting customer engagement (voice, messaging, digital channels)
Design solutions aligned to industry-specific requirements: Financial Services (security, compliance, auditability), Communications (real-time processing, high availability), MarTech (personalization, event-driven engagement)
Ensure alignment with enterprise target-state architecture and platform strategy
Design and implement backend services, APIs, and integration layers
Build and deploy applications using containerized environments and Kubernetes orchestration
Develop production-grade code, prototypes, and reference implementations
Architect API-first ecosystems, including GraphQL and RESTful services
Design event-driven and streaming architectures to support real-time communication and marketing workflows
Integrate with enterprise platforms such as CRM systems (e.g., Salesforce), Contact center / CPaaS platforms, and Marketing automation and customer data platforms
Collaborate with engineering, product, and enterprise architecture teams to ensure solution alignment and execution
Act as a thought partner, introducing innovative approaches and improving system design quality
Influence decisions across teams without formal authority
Establish and enforce architecture standards, reusable patterns, and engineering guardrails
Drive simplification, scalability, and reduction of technical debt
Evaluate emerging technologies and recommend pragmatic adoption aligned to business value