Associate Director - Solutions Architect

Verizon • Irving, TX

3d • $141,000 - $270,000 • Onsite

About The Position

In this role, you will champion a collaborative culture that brings development, operations, and security together to conceive, build, and deliver secure internal tooling & automation applications at speed and scale. You will lead a multi-disciplinary team in applying advanced DevSecOps, agentic AI techniques, and GitOps methodologies for internal-facing applications and process transformation initiatives.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Six or more years of experience in a variety of disciplines related to the selling of IT and managing telecommunications solutions.
• Six or more years of experience in a customer facing leadership role with accountability for end to end delivery (i.e. Solutions Architect, Sales Engineer, Service Delivery Architect).
• Five or more years of architecture experience in conceptualization, definition and development of IT and/or telecom based products and services.
• Five or more years of experience delivering customer presentations and preparing customer-facing material such as RFP responses, proactive proposals and network/system designs.
• Knowledge of TOGAF and/or ITIL standards for architecture and delivery.
• Financial analysis experience (P&L, ROI, cost analysis, business case development, etc).

Nice To Haves

• Current and valid industry certifications in one or more of the following, Cisco: Cisco Certified Design Associate/ Cisco Certified Network Associate (CCDA/CCNA), Cisco Certified Network Professional/ Cisco Certified Design Professional (CCNP/CCDP), Cisco Certified Voice Professional (CCVP),Microsoft, Tandberg, and/or Polycom.
• Experience in sales or service.
• Experience providing successful project delivery.
• AI Tools Customer experience within contact centers

Responsibilities

• Lead and manage projects focused on optimizing workflows, utilizing Agile tools for planning, tracking, version control, and collaboration.
• Serve as or collaborate with business unit leaders to facilitate process transformation planning utilizing Agile techniques including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Foster a strong culture of collaboration across workforce managers, GTS (IT) teams, operations, product, and corp-security to eliminate legacy processes & systems.
• Design, standardize, and oversee Continuous Integration/Continuous Deployment (CI/CD) pipelines across the Global Solutions organization.
• Manage container and package registries utilizing Verizon's OneArtifactory (e.g., OneArtifactoryCloud and OneArtifactoryCI) to manage and push Docker images, npm packages, and application dependencies.
• Ensure accurate ADOM group provisioning and access controls for repository read/write operations within OneArtifactory.
• Support and provision containerized build environments and runners using containerization technologies.
• Embed "secure-by-design" principles into the development lifecycle and ensure vulnerability testing is incorporated directly into CI/CD automation.
• Enforce continuous and automated application security testing to ensure all packages hosted in OneArtifactory are compliant and secure.
• Balance delivery speed with security by integrating Static Application Security Testing (SAST) and Software Composition Analysis (SCA) to control open-source code risk.
• Establish real-time monitoring, logging, and analytics to track Key Performance Indicators (KPIs) such as average handle time and customer satisfaction.
• Implement "Fail Fast, Fail Small" Chaos Engineering practices and schedule routine game days to introduce failures, practice incident response, and increase overall system resilience.
• Drive the documentation of Standard Operating Procedures (SOPs), SOE, and SRE details into standardized playbooks to reduce dependencies and improve knowledge transfer.
• Implement Infrastructure as Code (IaC) principles for managing system configurations and application environments.
• Deploy, manage, and scale application hosting environments utilizing Verizon Cloud Platform (VCP) VMs and Google Cloud Platform (GCP).
• Administer OpenStack tenants and associated resources within VCP to maintain high availability.
• Manage hardware replacement processes through Verizon's business-as-usual IOP system.

Benefits

• medical
• dental
• vision
• short and long term disability
• basic life insurance
• supplemental life insurance
• AD&D insurance
• identity theft protection
• pet insurance
• group home & auto insurance
• matched 401(k) savings plan
• up to 8 company paid holidays per year
• up to 6 personal days per year
• paid parental leave
• adoption assistance
• tuition assistance
• premium pay such as overtime, shift differential, holiday pay, allowances
• up to 15 days of vacation per year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior