Associate Director Solution Architect

Stitch Consulting Services, Inc.

8d • Hybrid

About The Position

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.
Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.
We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.

Requirements

• 7-10 years of hands-on experience with marketing technology and customer engagement implementations.
• 5+ years in consulting, with proven success driving high-impact work for enterprise-level clients.
• 2+ years of direct people leadership experience
• Experience leading teams of 6-8 direct reports or more.
• Deep understanding of marketing technology ecosystems (CDPs, ESPs, data warehouses, and integrations) and the ability to translate strategy into execution.
• Demonstrated ability to build and sustain high-performance teams by setting clear expectations, coaching for growth, and ensuring delivery excellence.
• Must possess legal authorization to work in the United States or Canada without requiring employer sponsorship, both presently and in the future.

Nice To Haves

• Present to C-suite with confidence. Handle tough questions and navigate organizational dynamics.
• Navigate complex stakeholder environments. Work within organizational dynamics to drive outcomes.
• See the big picture across workstreams. Manage dependencies and anticipate downstream impacts.
• Handle ambiguous situations with sound judgment—no guidance needed.
• Challenge the status quo. Create reusable assets and frameworks that scale beyond your engagements.
• Multiply your impact through coaching and developing others. Step into leadership gaps.
• Take ownership of new hire onboarding and enablement.

Responsibilities

• Lead enterprise solution architecture for transformational implementations, net-new Braze deployments, platform migrations, and complex multi-system programs.
• Define system architecture across a client’s tech stack and design data models supporting connectivity across CDP, CRM, data warehouse, and Braze.
• Champion AI/ML applications in customer engagement: predictive analytics, AI-powered personalization, LLM integration, and composable CDP strategies.
• Own executive-level client relationships. Present to C-suite, navigate stakeholder dynamics, and guide roadmapping and prioritization.
• Lead solution design reviews and drive the evolution of Stitch’s solutioning methodologies.
• Step into the most complex client situations with structured problem-solving, solution expertise, and stakeholder alignment—partnering with Directors to drive resolution.
• Mentor and provide feedback for Solution Architects. Establish standards for privacy, compliance, security, and data strategy.
• Influence Braze’s product roadmap based on client needs. Contribute to the Braze technical community.
• Occasional travel: Travel up to 20% for client meetings, workshops, and onsite engagements.
• Perform other duties as assigned.

Benefits

• competitive compensation
• benefits
• growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed