Associate Director, SMB Accounts

Grubhub•Chicago, IL

3d•$112,000 - $154,000•Hybrid

About The Position

As an Associate Director in the SMB Success organization, you will play a pivotal role in ensuring the success and satisfaction of our restaurant partners. You will lead a division of the SMB business dedicated to building and maintaining strong relationships with our restaurant partners, driving their success through effective support, strategic guidance, and innovative solutions. This role requires leadership, strategic thinking, and hands-on engagement to deliver exceptional service and value to our restaurant partners.

Requirements

Bachelor’s degree required
8-10 years of pertinent experience in sales or client success, with a specific focus on B2B SaaS sales.
At least 3 -5 years of experience in managing teams.
Demonstrated focus, coupled with exceptional communication, organizational, and problem-solving abilities.
Highly motivated and driven individual, exhibiting a high level of professionalism.
Superior time management skills and adeptness at multitasking, including overseeing managers, Account Advisors, and special projects concurrently.
High EQ and proven ability to communicate effectively and with empathy across all levels, from frontline teams to executive leadership and external partners.

Nice To Haves

Strategic Thinking: Ability to develop and implement long-term growth strategies.
Sales & Business Acumen: Strong understanding of sales pipelines, forecasting, and revenue generation.
Market Knowledge: In-depth understanding of the restaurant industry and evolving trends.
Leadership & Management: Proven ability to build, lead, and develop high-performing teams.
Collaboration & Communication: Excellent interpersonal and communication skills.
Problem-Solving & Innovation: Resourcefulness and ingenuity in addressing complex challenges.
Adaptability & Learning Agility: Ability to quickly adapt to changing market conditions and learn new technologies.

Responsibilities

Driving the expansion of independent restaurant growth and revenue.
Devising and implementing a comprehensive, long-term strategy for restaurant success.
Overseeing pipeline management and sales activities, providing accurate forecasts.
Leading and executing strategic, high-priority projects that transform operational workflows or drive significant business outcomes.
Promoting Grubhub's suite of products and services.
Leveraging expertise and market knowledge to identify opportunities.
Staying abreast of industry trends, evolving restaurant partner needs, and company objectives.
Collaborating with cross-functional teams to stay current on Grubhub’s offerings.
Driving projects forward through effective collaboration.
Attracting, nurturing, and empowering a team of top-performing individuals.
Cultivating a culture of continuous learning, high performance, adaptability, and innovative thinking.
Removing obstacles hindering team members' progress.
Proposing inventive solutions to complex challenges.
Communicating effectively with peers and leadership.
Navigating and resolving complex merchant disputes and ensuring compliance with internal policies and contractual agreements.