Associate Director, Service Delivery- MCN Global Solutions Pharmaceutical Operations & Technology IT

Biogen•Cambridge, MA

3d•Hybrid

About The Position

As the Associate Director of Service Delivery for MCN (Manufacturing Controlled Network) Global Solutions, you'll play a crucial role in leading the planning, governance, delivery, and support for Biogen's global Manufacturing Control Network technology platform. This position is vital in ensuring that all manufacturing sites operate seamlessly on secure and reliable platforms that meet regulatory, cybersecurity, and operational continuity requirements. You will set priorities, allocate resources, manage project delivery, and oversee budgets while fostering internal team development and ensuring service provider excellence across global manufacturing facilities. As part of the Manufacturing IT leadership team, you will influence area priorities and investment decisions, aligning them with business objectives and annual plans. Your contributions will be integral to maintaining the integrity and efficiency of Biogen's manufacturing processes. This position can be based in either Cambridge, MA location or Research Triangle Park, NC location. The pay range posted encompasses the pay range for both potential work locations. Actual pay will be determined by the selected candidate’s work location, as well as relevant experience and qualifications.

Requirements

BS/BA in Life Sciences, engineering, or IT related Discipline.
10+ years of relevant experience as an IT OT engineer in the pharmaceutical industry or equivalent.
Deep knowledge of IT architecture, IT infrastructure, IT quality, and cybersecurity.
Experience managing geographically dispersed systems integration partners for critical IT applications.
Command of software validation and GxP processes in a Life Sciences regulated environment.
Experience supporting compliance and internal/external audits.

Nice To Haves

Strong leadership and people development skills.
Excellent project management and resource coordination abilities.
Ability to manage complex cybersecurity and infrastructure challenges.

Responsibilities

Lead and govern the global MCN architecture roadmap, including technology adoption, standardization, lifecycle planning, and platform services such as data replication and recovery.
Provide departmental leadership for cybersecurity, infrastructure resilience, and operational continuity of Biogen’s global MCN environment.
Manage the execution of MCN projects across multiple production environments by developing project plans, tracking milestones, and coordinating resources.
Lead tactical delivery of infrastructure modernization and cybersecurity initiatives to improve platform reliability and security.
Develop and manage the annual MCN platform budget, including investment prioritization and vendor spend.
Lead and develop professional staff and extended partner resources by setting priorities and coaching performance.
Coordinate project execution with site teams, Manufacturing IT, Infrastructure & Operations, Cybersecurity, vendors, and service providers.
Influence investment decisions aligned to business objectives and annual plans.
Establish standards and lifecycle practices that reduce risk and ensure secure, compliant platforms.
Approve MCN standards, project deliverables, roadmap priorities, and team objectives within approved plans and policies.

Benefits

Medical, Dental, Vision, & Life insurances
Fitness & Wellness programs including a fitness reimbursement
Short- and Long-Term Disability insurance
A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
Up to 12 company paid holidays + 3 paid days off for Personal Significance
80 hours of sick time per calendar year
Paid Maternity and Parental Leave benefit
401(k) program participation with company matched contributions
Employee stock purchase plan
Tuition reimbursement of up to $10,000 per calendar year
Employee Resource Groups participation