Associate Director-Sales Loyalty (Spanish)
About The Position
Overall Purpose: To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction. Job Contribution: Oversees entry to senior-level sales employees, responsible for executing sales plans, assigning tasks, and adherence to company policies. Leads the team to manage average sales quota or territory. May have consumer or mid-size to large, complex business to business sales. Utilizes strong product and pricing knowledge, exercises judgment and resolves complex problems. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates. If the sales career path includes multiple positions at the S03 level, the more senior role entails higher sales targets, broader scope, and greater complexity.
Requirements
- 8+ years of related sales experience.
- Spanish language proficiency.
Nice To Haves
- Bachelor’s degree (BS/BA) desired.
Responsibilities
- Lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.
- Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
- Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
- Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
- Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
- Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.
- Execute sales plans, assign tasks, and ensure adherence to company policies.
- Manage average sales quota or territory.
- Utilize strong product and pricing knowledge, exercise judgment and resolve complex problems.
- Influence decisions regarding hiring, firing, disciplinary action, and promotional activity for subordinates.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
