Associate Director Resource Management (Audit)

RSM US LLP•Toronto, ON

11d

About The Position

RSM is a leading provider of professional services to the middle market globally, aiming to instill confidence and empower clients and people to realize their full potential. The company fosters an inclusive culture that inspires and empowers individuals to thrive personally and professionally. The Resource Management Associate Director will serve as a bridge between strategic direction and operational execution, ensuring the tactical delivery of resource plans and managing day-to-day resourcing outcomes. This role may involve direct responsibility for people scheduling support and plays a significant part in supporting project demand fulfillment. The Associate Director may lead a high-functioning part of the organization or a leadership role within a Resource Management team, including team management and coaching of junior resource managers.

Requirements

Bachelors Degree – Preferred or 8-10 years of professional services experience in a related functional area (Resource Management, Talent/Workforce Planning, Scheduling Services)
6-8 years of Resource Management, Talent/Workforce Planning, or Scheduling Services in a professional services environment - REQUIRED
Strong Microsoft office skills, specifically with Excel and PowerPoint
Strong written and verbal communication skills, ability to communicate both verbally and written with diverse audiences at all levels of the organization.
Ability to analyze data, identify trends and make business recommendations based on facts
Effective organization and time management skills and ability to manage multiple tasks
Strong attention to detail
Operate with a client first focus, driving decisions based on a balance of business need and changing environment
Ability to respond positively and with agility as business conditions shift and serve as a change agent to bring others along the decision path
Operates with a sense of urgency
Ability to facilitate collaborative discussions regarding resource assignment, utilization and gap analysis between resource managers and leaders
Ability to drive collaboration and communication between teams
Process driven and ability to help train/drive/develop these processes to create unity and consistency across the enterprise

Nice To Haves

Bachelors Degree
8-10 years of professional services experience in a related functional area (Resource Management, Talent/Workforce Planning, Scheduling Services)
Previous experience with Dayshape
Previous experience in service delivery for an accounting or consulting firm

Responsibilities

Translate strategic direction and recommendations into executable staffing plans.
Escalate and resolve resource conflicts quickly and equitably.
Partner with Directors to prepare insights and metrics for leadership consumption.
Work closely with Talent and HR to manage redeployments, rotations, and bench activation.
Play an active role in FTE management, keeping a watchful eye on fulfilment requests, turnover rates, necessary quarterly adjustments to plan, and other FTE related items that will impact capacity to delivery services.
Implements and collaborates on development of strategies for engagement management and scheduling processes with an Enterprise lens.
Understands business needs, strategy, offerings/products and challenges; maintains a focus on supporting the goals and initiatives of each.
Utilizing, sharing, and developing best practices, staying up to date on market trends and upgrades of scheduling technology offerings for effectiveness.
Coordinating resource sharing across Resource Managers, functional teams, and other business units.
Effectively researching, documenting, analyzing, and interpreting information based on expectations, adapting approach when necessary, and using problem-solving and analytical skills to develop and share recommendations and solutions.
Identifying trends to proactively balance workloads while increasing utilization, and providing various forms of analysis including financial, profitability, and exception reporting.
Serve as Performance Advisor, providing oversight of the daily responsibilities of Resource Management team.
Coach Managers to maintain process excellence, data accuracy, and responsiveness.
Other Duties as Assigned