Associate Director, Rehabilitation & Treatment

Behavioral Health System Baltimore • Baltimore, MD

6h • Hybrid

About The Position

BHSB is hiring an Associate Director, Rehabilitation and Treatment to guide adult services, strengthen community partnerships, oversee key programs and contracts, and coach a talented three-person team. The Associate Director, Rehabilitation and Treatment assists in the coordination and oversight of program planning, development, and implementation of clinical services for adults and families served within the grant funded and non-grant funded public behavioral health system. These include but are not limited to PRP, FACTT, Mobile Treatment/ACT, OMHC, Targeted Case Management for Adults, housing assistance, Withdrawal management, Outpatient and IOP SUD treatment, Medication Assisted Treatment, Residential SUD Treatment, and the Crisis Intervention Team (CIT) project. The Associate Director, Rehabilitation and Treatment manages a team of two Rehabilitation and Treatment Coordinators and the CIT Coordinator. This position reports to the Director, Adult Services and is a full-time position working in a hybrid work environment in Baltimore, MD. BHSB will consider qualified applicants with arrest and conviction records for employment. This position works within the Programs department. Programs works to develop and manage a range of early intervention, treatment and recovery services for individuals and families with mental illness and/or substance use disorders. The department oversees services within the larger Medicaid fee-for-service system, as well as those directly funded by BHSB through private and public grants, including child and family services, peer support services, medication-assisted treatment, criminal justice diversion, and crisis services for youth and adults. The team collaborates with providers, city and state agencies, and other system partners to implement best practice programming and new or innovative pilots.

Requirements

• Possession of Master’s Degree in social work, counseling/psychology, human services, public health, public administration or allied health field and five years research and/or administrative experience in behavioral health.
• Demonstrated knowledge and experience with behavioral health services including rehabilitative and clinical services and how services are delivered within the Public Behavioral Health System.
• Demonstrated knowledge and experience working with regulations, legislation, emerging trends, measures of quality and evidence-based/informed practices within behavioral health services.
• Substantial knowledge of the system of publicly financed behavioral health services.
• Demonstrate cultural competence and a commitment to equity.
• Demonstrate proficiency in program administration, design and management; including program governance, financial management, service delivery, data collection and reporting, and communications.
• Ability to manage a comprehensive service array of mental health and substance use disorder services and develop effective channels of communication that foster confidence and cooperation with a variety of stakeholders.
• Ability to analyze service delivery and system-level challenges, generate and evaluate creative interventions, formulate recommendations and institute effective solutions.
• Proven track record of demonstrating sound independent judgment to determine appropriate course of action in resolving problems and implementing project goals.
• Experience using data to inform program and system management.
• Ability to work effectively with community organizations, community leaders, service providers, consumers and their family members and other stakeholders.
• Ability to develop and lead collaborative teams. Experience recruiting, managing, and developing a strong team. This individual will serve as a coach to motivate and mentor team members.
• Must be able to express self adequately in written and oral communication and to communicate effectively in an interdisciplinary, culturally diverse setting with staff, stakeholders, and regulatory agencies.
• Ability to interact with leadership in Baltimore City.
• Ability to work in a professional, confidential, and collaborative capacity.
• Ability to resolve complex issues and prioritize tasks.
• Excellent written and verbal communication skills.
• Ability to interact in a hybrid/virtual environment.
• Proficient using Microsoft Office Suite Word, Excel, Outlook and PowerPoint.

Nice To Haves

• Maryland State Licensure in social work or counseling preferred but not required.
• Substantial knowledge of Baltimore City’s Behavioral Health System preferred.

Responsibilities

• Provide assistance to and maintain effective working relationships with service/treatment providers, community stakeholders, and Baltimore City residents.
• Engage in strategic planning in collaboration with internal and external stakeholders to develop and implement strategies for enhancing access to and the quality of care provided in the Public Behavioral Health System.
• Collaborate with other Baltimore City systems of care to plan for addressing the behavioral health needs of residents served in those systems.
• Assist with responding to stakeholders’ complaints and issues identified by communities to assist with developing positive working relationships between providers and their surrounding communities.
• Review and evaluate information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend changes when warranted. Collaborate with BHSB Leadership and funders to facilitate changes to funding agreements to reflect agreed-upon recommendations.
• Participate in development of new and renewal funding proposals related to Adult services.
• Organize and/or participate on internal work teams and external task forces and committees as indicated.
• Provide personnel management, supervision and support to staff within the Adult Services team of the Rehabilitation and Treatment Department.
• Oversee day-to-day activities of Adult Services staff, including budgeting, planning, staff recruitment and development, and monitoring staff performance.
• Develop and support staff in oversight and management of Adult Services contract portfolio, including formulating quality indicators and reviewing data to ensure benchmarks are met and collaboration with other BHSB staff on contracting and budgetary requirements.
• Maintains knowledge of all tasks assigned to Adult Services area of Rehabilitation & Treatment Department.
• Facilitate collaboration with other BHSB staff to improve coordination of services.
• Serve as program lead for assigned contracts and work collaboratively with all members of the contract team to ensure that all administrative, fiscal, quality assurance and program components of each contract are being adequately addressed.
• Oversee programmatic contracts assigned to the Adult Services team through leading staff involvement in: new contract development, development and approval of budgets and budget modifications, development of deliverables, oversight of contract performance and quality improvement, annual repurposing process, Timely renewal process.
• Serve as primary agency point of contact for assigned service lines and facilitate communication between community providers and other stakeholders about relevant issues and information. This includes regular contact and support to contracted sub-vendors and facilitating or supporting team in facilitating regular service line meetings open to all PBHS service providers.
• Gather, evaluate, analyze facts and resolve problems and/or determine and recommend appropriate course of actions for assigned areas of work.
• Actively participate in BHSB Request for Proposal (RFP) process for new or re-procurements.
• Prepare project reports and correspondence as needed.
• Work effectively and collaboratively with others, both internally and externally to BHSB.
• Foster open and honest dialogue within and across teams and between colleagues who have different backgrounds. Engage in honest dialogue and navigate conflict in day-to-day interactions.
• Uphold and operationalize the values of BHSB, which are Integrity, Equity, Innovation, Collaboration and Quality.
• Consistently work to engage in open and honest dialogue, including with people from different teams and different backgrounds, and ask for support when needed.
• Serve as part of BHSB’s disaster response team as needed, in any capacity that is needed.
• To perform assigned work functions, this position and those it supervises may have access to protected health information (PHI). It is expected that the employee will operate from a place of integrity and assume an ethical obligation to protect the security and confidentiality of all PHI in accordance with BHSB’s policies.
• Perform other duties as assigned.

Benefits

• comprehensive medical, dental and vision coverage
• employer paid life insurance
• short-term and long-term disability
• a 403(b) plan with employer contribution
• a choice of 4 FSA plans
• an employee paid legal benefit
• generous PTO
• 13 days paid holiday
• medical plan participants receive an employer paid HRA accessed by a $5,000/$10,000 debit card to cover eligible deductible and copay expenses, depending on chosen coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager