Associate Director, Quality Support

Pacific Clinics•Arcadia, CA

About The Position

The Associate Director Quality Support manages quality assurance structures across large geographic regions covering multiple counties, programs, and contracts. Under the supervision of Quality Assurance, Health Information Management, and Customer Services, the role develops, implements, and maintains quality management structures that address clinical quality assurance, operational consistency, cost containment, compliance, and continuous quality improvement in alignment with agency standards. The position may also assist with requests for proposals, manage client services and Health Information Management functions, and participate in training and outcome evaluation structures. The role participates in regional leadership, works with county quality assurance departments and corporate teams, and supports regulatory and contractual compliance. It oversees regional reporting, data integrity, medical-record requirements, utilization review, quality improvement activities, and HIPAA compliance. Driving is required. The role may involve unsupervised contact with children and requires a full background check and TB exam. The schedule is Monday through Friday, 9 a.m. to 5 p.m.

Requirements

Master's degree in Social Work, Marriage and Family Counseling, Psychology, or a related field, and five or more years of relevant experience; alternatively, an equivalent combination of education and experience, with two years of relevant experience equivalent to one year of education.
Five years of direct clinical experience, including three years in the program's specialization, such as children's mental health, child welfare, and/or juvenile justice systems.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for qualified individuals with disabilities.
Driving is required.
Full background check and TB exam are required.

Responsibilities

Participate as a member of the regional leadership team.
Act as a liaison to county Quality Assurance Departments within the region.
Attend relevant county meetings, receive correspondence, and proactively obtain information about changes to county quality management expectations.
Develop, implement, and maintain quality assurance structures that comply with federal, state, county, and organizational requirements.
Gather information and produce routine reports to support quality management structures.
Collect and maintain regional data on complaints and grievances.
Coordinate with Outcomes and Evaluation to ensure data collection procedures align with state, agency, and contractual requirements.
Coordinate and produce routine and special reports for internal and external sources.
Conduct data analysis and identify trends and opportunities for continuous quality improvement.
Ensure a smooth interface between Information Technology and clinical documentation requirements.
Ensure data integrity within the EHR.
Ensure medical records meet agency and accreditation organization regulatory requirements.
Lead regional quality improvement committees, processes, and activities using a Continuous Quality Improvement–Continuous Learning Approach.
Develop, implement, and maintain a regional utilization review process consistent with federal, state, county, and organizational requirements.
Ensure completion of corporate and regional audit tools.
Develop and maintain working relationships with regional county quality departments.
Train regional leadership and management on quality assurance topics.
Liaise with corporate and county departments to ensure contractual compliance.
Serve as the regional HIPAA compliance officer.
Manage client services and Health Information Management functions, as assigned.
Perform other responsibilities as assigned to support department or business needs.