Associate Director - QTS Fixed Income Production Services Support (Capital Markets)

RBC • Toronto, ON

18d • Onsite

About The Position

We are seeking an experienced a highly motivated Production Services Support Analyst for our fast-paced Capital Markets, QTS, and Fixed Income Production Application Support team. This position will be hands-on, providing production application support services to the Fixed Income Trading Business, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment. The ideal candidate should have strong capital markets experience and serve as the face for CM Business, Development, and Infrastructure teams.

Requirements

• 7+ years experience in IT with strong knowledge of Capital Markets including Fixed Income Products (FX, Cash, Derivatives, Structured Products, Commodities and Futures)
• hands-on knowledge in Fixed Income Credit and Rates
• Hands-on knowledge of the full Fixed Income trading lifecycle (Market, Client and Reference data, Pricing, booking, execution, live risk, market risk, clearing and settlement flows
• Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.); experience with Database, Linux, Windows and basic infrastructure
• good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now).
• Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware)
• solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities)
• production data Analysis using Service Now, PowerPoint presentations, MS Excel charts
• ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution.
• Excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients.

Nice To Haves

• Working knowledge of Murex
• Experience in DevOps and cloud technology (AWS, GridGain)
• Experience to support MQ, SOLACE and RV/RMDS
• Hands-on support knowledge Bloomberg TOMS
• Basic knowledge of ION

Responsibilities

• Work with a team of production support analysts in Toronto providing world class High-Touch Trading Floor Support to the Fixed Income Rates, and Credits Desks, ensuring the highest levels of service
• Operate as a Player, bringing to the table a mix of hands-on technical and business knowledge, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows.
• Superior Major Incident Management experience is critical.
• Manage Production, acting as an escalation point for operational teams leading in incident response, problem management, and root cause analysis.
• Will be a self-starter, owning day-to-day operational support services, driving production Stability, Reliability and Service Excellence.
• Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.
• Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure; drive efficiencies through the implementation of tools and process improvements.
• Provide leadership and subject matter expertise to team members; own the IT Support relationship with the Trading desks and aligned functions

Benefits

• bonuses
• flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• Flexible work/life balance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed