Associate Director, Project Operations & Supplier Management

Johnson & Johnson Innovative Medicine • Horsham, PA

4d • $122,000 - $212,750 • Hybrid

About The Position

At Johnson & Johnson Innovative Medicine (JJIM), what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting for an Associate Director, Project Operations & Supplier Management position withing the Supplier Management & Operational Excellence (SMOx) team. PECS is committed to setting the standard on Patient Experience (Px), building more personalized, seamless, and supportive experiences to help patients start and stay on treatments across the portfolio.

Requirements

• A minimum of a bachelor’s degree is required.
• A minimum of 7 years of healthcare business experience (EX: customer service, sales, marketing, market access experience, operations, supply chain, account management) is required.
• 2+ years of direct people management experience is required.
• FPX or other project management certification / experience required.
• Proven track record of working effectively in a complex organizational structure.
• Skills in persuading and motivating team members and stakeholders without direct control.
• Ability to hold and drive accountability across teams, ensuring alignment with business objectives.

Nice To Haves

• MBA or other related graduate level degree preferred.
• Experience in managing vendor relationships and deliverables preferred.
• Experience managing Commercial Patient Access programs (e.g., HUB, Coupon) preferred.
• Budget management experience is preferred.
• Proficiency in project management tools (e.g., Gantt charts, project plans, etc.) preferred.
• Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time preferred.

Responsibilities

• Lead and is accountable for the coordination of Solution Team project deliverables and core PECS process requirements to ensure efficient operations across the portfolio of JJIM patient support programs.
• Lead a team responsible for operational elements of those programs including, but not limited to, control document development and maintenance, invoice review and approval, audit remediation pull through and KPI management.
• Shape project timelines that align with strategic decisions and assigning Direct Responsible Individuals (DRIs) as appropriate.
• Partner with Solutions Team Director to oversee milestone and critical path management, ensuring all project phases are on track.
• Identify interdependencies within projects, leveraging existing knowledge or effectively asking questions to pinpoint intersections.
• Drive accountability with cross-functional team and manage action items, project statuses, and critical path deliverables for multiple Therapeutic Area (TA)s/Brand programs.
• Collaborate with internal and external partners to maintain updated project plans in alignment with internal timing and interdependencies.
• Lead status sessions for assigned Solutions team that require the integration of multiple workstreams, competing resources, and cross-functional stakeholders to ultimately deliver effective & efficient launch and ongoing support of critical patient support programs across all TAs.
• Lead operational process improvements that enhance efficiency, increase visibility, strengthen controls, and improve stakeholder experience.
• Drive cross-functional issue resolution across business, finance, procurement, supplier, and technology teams to ensure continuity of operations.
• Act as SME for Solution Team with regards to PECS processes, helping to navigate Program Development, leading to a streamlined approach and faster-to-market program launches.
• Partner with business owners, finance, procurement, and supplier teams to support budget planning, financial stewardship, and annual business planning processes.
• Oversee purchase order (PO) lifecycle management, including PO creation support, change orders, transfers, ownership updates, and invoice approver assignments.
• Lead invoice reconciliation activities and partner with Accounts Payable, Procurement, suppliers, and internal stakeholders to resolve payment issues, invoice mismatches, and aging concerns.
• Support control document management activities, including SOPs, PRDs, annual reviews, and operational documentation.
• Maintain audit-ready records, reporting, and supporting documentation in accordance with organizational requirements.
• Contribute to governance activities, business reviews, and operational planning discussions as needed.
• Connect across SMOx Central Process team to manage supplier performance as it relates to supplier deviations, KPI adherence, invoice issues as well as audit findings and remediation activities.
• Establish and cultivate strong supplier relationships with PCCS and FS&AS suppliers to drive PECS goals & objectives and improve partnership behaviors & performance.
• Utilize data and KPI accountability to identify quality measure gaps & opportunities. Drive insights into performance, operational efficiencies, and enhancements.
• Assist with new / existing KPI development based on supplier performance.
• Coach, develop, and motivate direct reports.
• Support a culture of learning, smart risk-taking, and experimentation.
• Create an inclusive environment in support of the company’s commitment to equal employment opportunity and the value of a diverse workforce.
• Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements.
• Build and maintain strong relationships across the PECS Solutions team, specifically PCCS and Financial Services and Affordability Solutions (FS&AS) as well as key functional partners (IT, Legal, Compliance, Privacy, Offer Development, Procurement, Contracting, Commercial Excellence, Finance).
• Connect and foster collaboration among diverse teams, both internal and externally.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager