Associate Director, Project Management, Patient Support Program Operations

Revolution Medicines

4d•$177,000 - $221,000•Remote

About The Position

The Associate Director of Project Management will report to the Director of Patient Support Program Operations and advance operational priorities for Revolution Medicines’ Patient Support Programs. The role leads cross-functional initiatives, converts program objectives into operational plans, and drives delivery against milestones, quality standards, and performance goals that support timely patient access to prescribed oncology therapies. Working with internal stakeholders and external service providers, the Associate Director oversees hub-related initiatives, manages interdependencies, resolves barriers, and drives accountability. The role owns program documentation governance and Review Committee processes, ensuring approved materials and requirements are put into operational practice. Through oversight of materials development, reporting, and operational readiness, the Associate Director identifies opportunities to improve program effectiveness. The position requires patient services knowledge, project management expertise, and the ability to lead multiple workstreams and influence decisions across functions.

Requirements

Bachelor’s degree required.
Eight to eleven or more years of experience in patient services, hub operations, healthcare operations, specialty pharmacy, market access, or a related field.
Three or more years of project management experience.
Experience supporting cross-functional healthcare programs, documentation governance, and operational processes.
Experience managing vendor relationships and coordinating service provider deliverables.

Nice To Haves

Master’s degree in business administration, healthcare administration, public health, or a related field.
PMP, CAPM, or comparable project management certification.
Launch and customer-facing experience.
Oral oncology product experience.
Experience in a smaller, rapidly growing company.

Responsibilities

Lead hub-related launches, service enhancements, operational improvements, and transitions, with accountability for integrated plans, cross-functional delivery, and operational outcomes.
Set execution priorities, resolve dependencies, and manage risks and changes within approved scope, policies, and budgets; escalate decisions affecting strategy, funding, policy, or contractual commitments to the Director.
Own the lifecycle of program documentation and patient support materials, including BRDs, SOPs, workflows, training resources, enrollment forms, patient and provider communications, consent documents, and program templates.
Establish documentation standards, ownership, review schedules, version control, retention, and distribution processes; ensure internal teams and vendors use current approved materials.
Own reporting requirements, metric definitions, data validation, and delivery of reports and dashboards that provide actionable visibility into patient access, service delivery, and vendor performance.
Translate reporting findings into prioritized operational improvements and leadership recommendations; implement changes within established authority and escalate those requiring additional resources or strategic decisions.
Lead internal and vendor governance forums to drive decisions, resolve barriers, and hold stakeholders accountable; maintain decision records, action owners, and escalation pathways.
Own the Review Committee submission and review process, including priorities, timelines, approval records, and audit trails; ensure required approvals and operational updates are completed before implementation.
Oversee hub vendor and service provider performance against agreed deliverables, service levels, and quality standards; require corrective actions and verify resolution of performance gaps.
Lead vendor onboarding, implementation readiness, and contingency planning; assess readiness against defined criteria and recommend launch approval to the Director, identifying unresolved risks and required exceptions.
Define operational requirements for statements of work and vendor changes; oversee budget tracking and invoice validation, resolve discrepancies within established authority, and escalate material variances and funding needs to the Director.
Lead operational audit preparation, quality reviews, and remediation; maintain effective change controls and ensure adherence to company requirements for confidential information and patient data.