Associate Director, Product Management, Patient CRM

AstraZeneca • Mississauga, ON

72d • Hybrid

About The Position

This is what you will do:
The purpose of this role is to be the agile business Product Owner of the Patient CRM using an Agile framework within Commercial Business Operations. The Patient CRM Associate Director will focus on maximizing the value delivered to the user by the Agile CRM team, ensuring features align with the roadmap, business strategies and objectives. The Patient CRM Associate Director will strategically guide the product development to achieve the product vision – from providing clear requirements to the developers to proactively collaborating with the Business Owners and other stakeholders to gain alignment on enhancements and new capabilities. As a Product Owner, the Patient CRM Associate Director has an integral role on the agile team, ensuring that the implemented solution supports the needs of the cross functional business stakeholders in an efficient and scalable manner. The Patient CRM Associate Director is responsible for continuously evaluating the product and prioritizing the product backlog based on evolving business needs, dependencies, scope, budget and time. The ideal candidate must be solution-oriented, comfortable navigating in a fast-paced, flexible agile environment and pivot accordingly.

Requirements

• BA/BS degree and relevant experience in pharmaceuticals/biotech
• 6+ years successful experience with Salesforce.com projects and data integrations
• In-depth knowledge of Agile product development and backlog management
• Proven ability to translate customer needs into clear, actionable features and user stories in the appropriate format
• Strong problem-solving and decision-making skills
• Effective communication and stakeholder engagement abilities
• Experience balancing competing priorities to deliver business value
• Familiarity with product metrics and value measurement

Nice To Haves

• Experience working as a Product Owner/Product Manager in Rare Disease Patient Services
• Agile Product Manager/Product Owner certified
• Knowledge of Salesforce Healthcloud and/or Salesforce LifeScience cloud is a plus

Responsibilities

• Define and communicate product vision, goals, and Patient CRM roadmap to delivery teams and stakeholders aligning business objectives, regulatory and security requirements, and user needs
• Own and manage the Patient CRM product backlog, ensuring features are prioritized based on customer value and business impact
• Collaborate with cross-functional teams to refine requirements and deliver product increments
• Translate epics into features and user stories with actionable chunks of value for the development team to execute on
• Design efficient and scalable processes taking into consideration the current business processes, system quality, efficiency, security and data privacy
• Have knowledge of software development lifecycles and user experience (UX) principles.
• Lead sprint planning, sprint refinement and set stakeholder expectations for delivery of new functionalities
• Represent the business needs during backlog refinement and sprint planning and ensuring clear communication between business and IT
• Lead UAT planning and execution and validating outcomes against business requirements
• Own release readiness decisions; review UAT results, risk/impact assessments, and rollout plans to formally approve what is released to production and when
• Mitigate impediments impacting successful completion of Release/Sprint Goals
• Partner with IT in the development and release of ongoing system enhancements
• Own the value stream map for the product and identify areas of process waste and constraints
• Mentor and support junior Product team members and promote product thinking within the team
• Use customer and market insights to inform product decisions and iterate on features
• Measure and report on product performance and success metrics

Benefits

• Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days.
• Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level