Associate Director, Private Wealth Client Services

Cresset Capital•Chicago, IL

10h•Onsite

About The Position

Cresset is seeking an Associate Director, Private Wealth Client Services with 5+ years of experience managing the administrative and private banking needs for high net worth and ultra-high net worth clientele. The candidate will serve as a primary point of contact for clients and collaborate with a portfolio manager to build strong relationships and to drive retention and growth by providing a superior experience.

Requirements

Bachelor’s degree in Business, Finance, or a related field or equivalent industry experience
5+ plus years’ financial services experience working with ultra-high net worth clients
Knowledge of Fidelity and Schwab custodial platforms a plus
Operate in a dynamic and fast-paced environment is essential
Approach problems with creativity, innovation, and tenacity
Possess a strong sense of urgency
Think strategically and operate independently
Multitask to successfully manage multiple assignments simultaneously
Evaluate and prioritize tasks to meet deadlines
Organize and create structure for client relationships
Collaborate and provide meaningful input to the team
Adapt, improvise, and overcome challenges
Quickly and efficiently process and absorb information
Strong attention to detail to achieve thoroughness and accuracy when accomplishing a task
Establish and maintain positive working relationships with clients, peers, CPAs, attorneys, and other professionals
Proactively approach problem solving with strong decision-making capability
Proven ability to handle confidential information with discretion and demonstrate the highest level of client service, ethics, and integrity
Excellent communication skills, both written and verbal
Proficient in the use of Salesforce, Microsoft Office programs including Word, Excel, PowerPoint and Outlook

Nice To Haves

Knowledge of Fidelity and Schwab custodial platforms

Responsibilities

Manage client relationships on multi-custodial platforms
Serve as a primary lead for client onboarding, investment implementation, and private banking services
Create and implement customized onboarding experience for high-net-worth clients
Transfer and reconcile assets from contra firms
Implement new investment strategies and hire managers as directed by advisor
Prepare client subscription and redemption documents related to alternative investments
Manage client billing (assign attributes, start/end dates, raising cash)
Assist with client inquiries regarding inflow and outflows
Establish lines of credit/margin
Establish 529 accounts
Manage client donor advised/charitable distributions
Attend quarterly client portfolio review meetings as needed (FO)
Serve as a liaison between Cresset and client CPA’s and attorneys (FO)
Manage tax document facilitation with client CPA’s (FO)
Identify new technology and opportunities to enhance client experience and promote internal scalability