Associate Director, PMO

EVERSANA INTOUCH•Boston, MA

21h

About The Position

The Associate Director, PMO is a frontline manager for the project management team, supervising a staff that is responsible for managing projects that align with a specific program. Their primary role is in a strategic program management capacity, managing the project pipeline for a client or large brand. Associate Directors are well-versed in all project delivery processes for technology and strategy projects and in PMO standards. This role is essential to the agency because Associate Directors are responsible for the growth and development of their team and accountable for successful delivery of projects within that team.

Requirements

Bachelor’s degree or equivalent education plus professional experience required
7+ years of relevant experience
Delivery and management of strategic projects and programs in an advertising agency environment
Ability to recognize when to step in and lead high-complexity and/or high-visibility projects
Program management knowledge and experience
Expert knowledge about how to execute all project types
Experience working with ambiguity and ability to mentor others in this grey area
Advanced risk management skills
Advanced stakeholder management skills
Advanced reporting and program-level financial management
Strong ability to pitch work and develop high-risk or complex estimates and timelines in a short timeframe with limited information (as delegated)
Team building
Strong mentor/coach
Delegation skills
Emotional intelligence
Flexible
Escalation management
Delegation
Problem-solving
Ability to hold crucial conversations
Ability to form strategic partnerships with stakeholders

Nice To Haves

7+ years of experience supporting pharmaceutical marketing clients highly preferred
Delivery and management of technical and strategic projects and programs
Ability to recognize when to step in and lead high-complexity and/or high-visibility projects
Program management knowledge and experience
Expert knowledge about how to execute all project types
Experience working with ambiguity and ability to mentor others in this grey area
Advanced risk management skills
Advanced stakeholder management skills
Advanced reporting and program-level financial management
Strong ability to pitch work and develop high-risk or complex estimates and timelines in a short timeframe with limited information (as delegated)
Team building
Strong mentor/coach
Delegation skills
Emotional intelligence
Flexible
Escalation management
Delegation
Problem-solving
Ability to hold crucial conversations
Ability to form strategic partnerships with stakeholders

Responsibilities

Deliver and manage creative and strategic project/programs
Program and client-level staffing plans
Program and client reporting: health, status, risks, and key program milestones
Issue mitigation plan
Ensure the onboarding plan is defined and implemented
Responsible for billability of project management team
Project Coordinator, Project Manager, and Senior Project Manager performance evaluations and goal setting
Issue and escalation root cause analysis
Facilitate retrospective meeting and share results with relevant stakeholders
Collaborate with portfolio team on client road map and improvement plans
Develop direct reports and serve in a coaching and mentoring role across the team
Enforce process adherence and actively manage resistance
Monitor consistent successes/challenges and propose opportunities for process and standards improvement
Review project work output and provide feedback
Manage and prioritize team workload
Manage team level goals and objectives to ensure successful outcomes across clients and projects
Manage team escalations
Proactively identify program level risk
Oversee program health (budget, scope, and timeline)
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
All other duties as assigned