Associate Director Platform Engineering

DTCC • Jersey City, NJ

11h

About The Position

DTCC is seeking a Lead, Observability within the Product organization to define, drive, and evolve enterprise observability capabilities across platforms and services. This role is responsible for observability as a product, ensuring delivery of scalable, reusable, and standardized solutions that provide real‑time insight into DTCC’s critical systems and materially reduce client and production impact. The Lead, Observability partners closely with engineering, platform, operations, and application teams to deliver unified observability outcomes aligned to DTCC’s modernization initiatives and business priorities.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience).
• 8+ years of experience in technology roles spanning software engineering, platform engineering, SRE, or operations.
• Demonstrated experience leading or owning observability, monitoring, or reliability initiatives at enterprise scale.
• Strong understanding of modern distributed systems, cloud and hybrid architectures, and production operations.
• Experience defining product roadmaps, standards, and reusable capabilities in a complex organization.
• Proven ability to influence and align cross‑functional teams without direct authority.
• Strong communication skills, with the ability to translate technical concepts into business outcomes.

Nice To Haves

• Experience in financial services or other highly regulated, mission‑critical environments.
• Hands‑on experience with observability platforms and tooling (metrics, logging, tracing, alerting).
• Familiarity with SRE practices, incident management, and operational risk frameworks.
• Exposure to automation or AI‑driven operational intelligence.
• Prior experience operating in a product‑led technology organization.

Responsibilities

• Define and own the enterprise observability strategy and roadmap, aligned to DTCC’s technology modernization, resiliency, and reliability objectives.
• Establish observability as a product capability, with clear value propositions, outcomes, and success metrics.
• Drive standardization of observability patterns, architectures, and tooling across infrastructure, platforms, and applications.
• Ensure observability solutions enable proactive detection, faster root‑cause analysis, and reduced mean time to detect and resolve incidents.
• Lead the design, development, and rollout of enterprise observability capabilities, including metrics, logs, traces, events, and alerting.
• Deliver scalable, reusable observability solutions that support hybrid and cloud‑native environments.
• Partner with engineering and platform teams to embed observability by design across the software development lifecycle.
• Own delivery outcomes, including milestones, dependencies, risks, and execution timelines.
• Ensure observability platforms meet enterprise requirements for resiliency, performance, security, and compliance.
• Act as the primary product lead for observability across engineering, infrastructure, operations, SRE, and application teams.
• Collaborate with operations and incident management teams to improve production visibility, diagnostics, and response effectiveness.
• Influence adoption through enablement, documentation, onboarding, and best‑practice guidance.
• Serve as a key point of escalation for observability‑related production and platform challenges.
• Drive improvements in production stability, client experience, and service reliability through actionable observability insights.
• Define and track key observability and reliability metrics (e.g., SLIs, SLOs, error budgets, MTTR).
• Ensure observability solutions support regulatory, audit, and operational risk requirements.
• Continuously evaluate observability maturity and lead initiatives to close gaps.
• Evaluate and evolve observability tooling and platforms to meet current and future enterprise needs.
• Champion modern observability practices, including distributed tracing, real‑time analytics, and intelligent alerting.
• Partner with automation and AI initiatives to leverage observability data for predictive insights and operational intelligence.
• Stay current on industry trends and emerging capabilities in observability and reliability engineering.

Benefits

• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior