Associate Director-Permanent Supportive Housing (85229)

HomeFirst•San Jose, CA

4d•Onsite

About The Position

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort. Under general direction of the Director and in collaboration with the VP of Permanent Housing, the Associate Director supports planning, design, and implementation of Housing Retention Services—comprising Permanent Supportive Housing, Homelessness Prevention, and site-based Resident Services. This position advances performance toward established housing outcome metrics, ensures compliance with all contractual and licensing requirements, and maintains effective partnerships across the agency and community. This role is further responsible for modeling the values and principles of HomeFirst within the agency and broader community. The Associate Director will provide supervision and oversight to 3–4 Program Managers.

Requirements

3 years leadership experience
Bachelor’s degree in social work or related human services field, degree may be substituted by 4 years’ experience in human services.
Knowledge of homelessness and/or housing services
Proficient in Microsoft Word, Outlook, and basic uses of Excel
Valid CA driver’s license and insurance, and reliable transportation
Able to perform sedentary work; Able to lift up to 30 lbs. on occasion; Ability to use keyboard and read computer screens for extended periods; Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties

Nice To Haves

People with lived experience encouraged to apply
Bilingual in Spanish and bicultural preferred, not required

Responsibilities

Collaborate with the VP of Permanent Housing and the Quality Control Department to monitor, analyze, and evaluate program performance against permanent housing outcome targets.
Lead the development and consistent application of industry best practices in case management and permanent housing interventions.
Ensure full compliance with all contracts, agency, and licensing requirements.
Participate in agency and division level strategic planning sessions alongside the Director and VP of Permanent Housing.
Manage project plans, adhere to deadlines, achieve all program, and position deliverables.
Serve as subject matter consultant to the Director, leadership and staff on case management and housing intervention strategies.
Facilitate collaborative decision making for program development and participant interventions.
Maintain awareness of emerging trends in case management and permanent housing at the local, regional, and national levels.
Report regularly to the Director on internal case management matters and policy changes in homelessness prevention.
Forge and sustain internal and external partnerships to support service delivery and resource coordination.
Recruit, evaluate and mentor 3–4 Program Managers, guiding their teams’ professional growth and performance.
Coordinate clear and consistent departmental communications.
Attend all job-related meetings, including program staff meetings and agency-wide meetings.
Represent the agency in public speaking events as requested.
Participate in opportunities for learning and skill maintenance/development, including internal and external training and workshops.
Assist with other duties assigned.