Associate Director, Patient Navigator Strategy, US Oncology, Marketing

MSD • North Wales, PA

3d • $156,900 - $247,000 • Remote

About The Position

The U.S. Oncology business within our company is a growing and dynamic organization committed to advancing innovative therapies for patients with cancer. We have an exciting opportunity to join our dynamic commercial team as we prepare for the potential U.S. launch of an mRNA-based individualized neoantigen therapy for early-stage melanoma, being developed through an alliance partnership. This novel product has the potential to redefine personalized cancer treatment and requires a highly coordinated operating model to support seamless therapy delivery across a complex treatment ecosystem.
Reporting to the Director, Patient Support Strategy Lead, the Associate Director, Patient Navigator Strategy will serve as the business leader responsible for designing, building, and enabling the INT Patient Navigator capability within the INT Patient Support program. Given the complex nature of individualized neoantigen therapy and the coordination required across multiple stakeholders and treatment milestones, this role will establish the strategic framework for how Patient Navigators engage patients throughout the treatment journey, ensuring a consistent experience from enrollment through treatment completion. The individual will translate patient, provider, and operational insights into scalable capabilities, engagement models, and governance structures that enable effective patient interactions and operational excellence.

Requirements

• Bachelor's degree or equivalent (BA/BS)
• Minimum of 5 years of experience in pharmaceutical, biotechnology, or healthcare organizations, with experience spanning patient services, patient navigation, patient support programs, care coordination, or related patient-facing functions.
• Demonstrated experience designing and implementing patient support programs, patient navigation capabilities, or patient engagement models, with a track record of translating patient support strategies into operational programs
• Experience establishing patient support guardrails, engagement standards, consent requirements, approved messaging, and operational processes that enable compliant patient-facing interactions.
• Knowledge of patient privacy, informed consent, patient-facing communications, and compliance considerations related to patient support program design and execution
• Strong strategic thinking and problem-solving capabilities, with a demonstrated ability to navigate ambiguity, resolve complex operational challenges, and translate strategy into execution.
• Excellent communication, collaboration, and stakeholder management skills, with the ability to influence decisions and build alignment across a complex matrix organization.
• Brand Strategy
• Direct Marketing
• External Partners
• Market Development
• Marketing
• Marketing Channels
• Marketing Program Management
• Market Research
• Oncology
• Patient Assistance
• Patient Engagement
• Patient Management
• Patient Support
• Patient Treatment
• Product Launch Support
• Product Management
• Stakeholder Management

Nice To Haves

• MBA or equivalent preferred
• Experience leading patient navigator, patient support, care coordination, customer experience, nurse educator, or other patient-facing support organizations.
• Experience supporting the commercialization or launch of advanced therapies, including cell therapy, gene therapy, radioligand therapy, individualized therapies, or other complex treatment modalities.
• Deep understanding of oncology patient journeys, reimbursement pathways, specialty distribution models, and advanced therapy treatment ecosystems.
• Current Employees apply HERE
• Current Contingent Workers apply HERE
• US and Puerto Rico Residents Only:
• San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
• Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Responsibilities

• Define the Patient Navigator strategy, operating model, service offerings, and engagement framework, establishing navigators as the primary point of contact for patients across the individualized therapy journey.
• Define how Patient Navigators support patients across key treatment milestones, providing education, guidance, and non-clinical support to help patients navigate a complex treatment journey.
• Establish the strategy for patient education resources, including disease education, treatment journey expectations, manufacturing process information, anticipated timelines, and other non-clinical support materials
• Define consent-capture requirements, approved messaging, support guardrails, escalation pathways, and clinical versus non-clinical support boundaries across all patient-facing navigator interactions.
• Partner with Data & Technology teams to define technology requirements, CRM capabilities, workflow tools, reporting solutions, and patient visibility capabilities needed to support effective navigator engagement and service delivery.
• Establish navigator performance measures, quality standards, service metrics, and reporting requirements. Leverage patient and operational insights to identify trends, barriers, and improvement opportunities that enhance patient experience and program effectiveness.
• Partner with Marketing, Patient Support Center of Excellence, End-to-End Therapy Operations, Legal, Privacy, Compliance, and other stakeholders to ensure compliant implementation, operational readiness, and continuous optimization of navigator capabilities.

Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays, vacation, and compassionate and sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level