Associate Director, Operations

MNA•Edmonton, AB

1d•Onsite

About The Position

The Otipemisiwak Métis Government is looking for an Associate Director, Operations – Education, Training and Research in Edmonton, AB. Reporting to the Director of Education, Training and Research, the Associate Director, Operations – Education, Training and Research plays a leadership role in supporting the Director by ensuring the effective and efficient delivery of organizational operations across all programs and service areas. This role will contribute to organizational planning and decision-making while overseeing core operational functions. The role provides leadership in financial management, operational systems, internal and external communications, and coordination with Otipemisiwak Métis Government (OMG) shared services, ensuring alignment with Education, Training and Research (ETR) strategic priorities. The successful candidate will be a self-motivated individual with excellent interpersonal skills and proven leadership experience.

Requirements

Demonstrated excellence in administrative and organizational skills.
Strong leadership skills with a recognized strength in leading and engaging teams, creating a culture that promotes the development of individual and organizational capacity.
Strong sense of initiative with the ability to manage multiple concurrent projects or tasks, delegate, set expectations, and monitor progress of direct reports.
Proven strategic thinker with the ability to execute complex business plans and establish short-and long-term plans to meet key objectives.
Ability to thrive in a fast-paced, sometimes ambiguous environments and effectively handling sudden project changes.
Exceptional written and verbal communication skills with an ability to produce professional documents, reports, and presentations.
Strong understanding of labour market trends, Indigenous education and training issues, and pathways to employment and post-secondary for Métis Citizens.
Knowledge of program evaluation, performance measurement, and reporting requirements for government-funded programs.
Strong analytical skills and critical thinking skills with the ability to identify issues and solutions to overcome problems.
Familiarity with Indigenous data sovereignty principles and their application to research, program design, and reporting.
Superior interpersonal skills and a proven track record of building collaborative partnerships with a variety of internal and external stakeholders.
Ability to thrive in a dynamic and changing environment and be adaptable and flexible to changing needs.
Strong sense of ethics and the ability to handle sensitive and private information with tact and discretion.
Demonstrated proficiency in the use of commonly used office software packages such as Microsoft Office and Google Workspace.
Post-secondary education in Business Administration, Public Administration, or related field
Minimum 5 years’ experience in operations management, preferably in a multi-program or government-affiliated environment or a similar role.
Experience contributing to organizational planning or leadership teams
Strong understanding of Métis governance structures and community priorities
Experience working with shared service models (e.g., IT, procurement, facilities)
Proven ability to manage budgets, systems, and cross-functional teams.
Knowledge of Métis culture and barriers to sustainable employment, and of challenges and socio and economic factors facing Indigenous individuals, particularly Métis.
Ability to work a regular schedule Monday – Friday, 8:30 AM – 4:30 PM, with weekend and evening availability, as required.
Travel within the province of Alberta is a requirement, even on short notice.
Travel to and from various mobile unit locations.
Reliable transportation and a valid Class 5 driver’s license.
Submission of a clear and Police Information Check.

Nice To Haves

Strong knowledge of education priorities, government reporting, and funding compliance is an asset
Knowledge of Métis history, culture, and issues affecting Métis people including an in-depth understanding of RLI or the Otipemisiwak Métis Government is a strong asset.
Experience working within an Indigenous or non-profit organization is a strong asset.

Responsibilities

Participate as a member of Education, Training and Research (ETR) Leadership Team, contributing to organizational planning, priorities, and decision-making
Support the Director in translating strategic direction into operational plans and outcomes
Provide input on operational risks, resource needs, and opportunities for organizational improvement
Contribute to continuous improvement and organizational effectiveness initiatives
Oversee the day-to-day operations of ETR to ensure programs and services are delivered efficiently and effectively
Establish and maintain operational processes, procedures, and standards across departments
Identify and address operational challenges and implement improvements
Lead organizational budgeting processes in collaboration with program areas and finance
Monitor expenditures and ensure alignment with approved budgets and funding agreements
Support ETR Leadership Team with financial planning, forecasting, program planning and reporting to the Director
Work closely with program leaders to ensure operational consistency and alignment across all ETR programs
Ensure programs are supported with appropriate administrative, IT, and operational resources
Monitor operational performance and support program delivery outcomes
Provide oversight of IT service delivery to ensure reliable and secure support for staff and programs
Liaise with OMG IT services to address system needs, enhancements, and issue resolution
Support implementation of systems and tools that improve operational efficiency
Serve as the primary operational liaison between the Education, Training and Research team and the Facilities and IT services teams
Ensure ETR operational needs are effectively communicated and supported through shared services
Support coordination and alignment of service delivery expectations
Support development and implementation of operational policies and procedures
Promote accountability, consistency, and compliance across all operational functions
Provide leadership and direction to operational staff and managers
Foster a collaborative, culturally grounded, and high-performing work environment
Support coordination across programs and corporate services
Other duties as required or assigned.