Associate Director of Training- Patient Support Services

Sanofi•Cambridge, MA

28d•$123,750 - $178,750•Hybrid

About The Position

The US Patient Support Services (PSS) Training Team provides comprehensive learning experiences and development to key stakeholders, including customer-facing and office/field-based personnel in case management, patient education, co-pay assistance, field reimbursement, and advocacy event management. The team applies learning expertise and business knowledge to develop and deploy a learning strategy that drives performance and business outcomes. They build and sustain relationships with stakeholders such as the PSS leadership team, marketing, legal/compliance, commercial, and operations teams, acting as a business partner. They conduct needs analyses, communicate insights, and develop learning solutions to achieve performance goals and foster a service excellence organization. The Sanofi Associate Director of Training-Patient Support Services (PSS) reports to the Director, Patient Support Services Training and is based in Cambridge, MA. This role is responsible for supporting Patient Support Services training needs, including strategic planning and implementation of best-in-class product launch, new hire, and ongoing skill-based training experiences through various modalities like eLearning, live meetings, virtual training, and on-demand courses. The Associate Director will partner with cross-functional colleagues to reinforce competencies and enhance capabilities required to meet business goals and customer needs, requiring a proactive and anticipatory approach to build and refine learning activities and resources. Sanofi is an innovative global healthcare company committed to transforming the lives of people with immune challenges, rare diseases, blood disorders, cancers, and neurological disorders. Their talented teams work together across R&D to sales, revolutionizing treatment, improving products, understanding unmet needs, and connecting communities. They are dedicated to pursuing scientific progress to make a real impact on millions of patients worldwide.

Requirements

BA/BS Degree required, preferably in life science field.
5+ plus years of relevant Patient Support Services pharmaceutical/biotech industry experience including leading training efforts with a background in product launches, specialty pharmacy, healthcare industry or customer engagement (it may include Case Management, Field Reimbursement, Patient Education roles).

Nice To Haves

Knowledge of adult learning principles and instructional design and demonstrated experience in their use when developing training plans.
Experience leading design and delivery of national home-office and/or field-based training including experience with distance learning and Learning Management Systems.
Exceptional facilitation and presentation skills.
Ability to influence, collaborate and interact effectively with leadership team and multiple key stakeholders across PSS, marketing and operations in order to align on objectives and provide consistent training direction.
Proven communication skills with a well-developed ability to efficiently and productively communicate both verbally and in writing.
Demonstrated excellence in project management and effectively managing multiple projects/priorities including budgeting and actual spend against budget.
Experience working with learning support technology such as e-learning and virtual classroom technology.
Ensure that all training programs are consistent with, and supporting of, company legal, regulatory and compliance guidelines.
Experience in building learning journeys for PSS professionals in Patient Education, Case Management, Field Reimbursement and Community Relations and Education Manager roles strongly preferred.
Training experience in healthcare industry in areas of Rare Diseases, Rare Blood Disorders, Neurology, Rheumatology, Immunology, Diabetes and Oncology product launches, healthcare industry, reimbursement or customer engagement strongly preferred.

Responsibilities

Consult, assess, plan, design and execute new hire onboarding and ongoing learning programs/offerings to advance Patient Support Services functional knowledge, role capabilities and competencies including disease, product, and reimbursement education, healthcare trends knowledge, in addition to customer interaction capabilities, and Patient Program required training.
Have responsibility for on-the-ground execution and deployment of training experiences.
Implementation of best-in-class training and skill-based training via eLearning, live trainings, classroom, virtual training and on demand training courses including knowledge and skills assessments.
Coordination and direct responsibility in the development and implementation of training strategies, tactical plans, training content & curriculum in collaboration with PSS stakeholders, subject matter experts, marketing and others to support the short- and long-term objectives and continuous improvement initiatives of the Patient Support Services team.
Responsible for the deployment of Certified Trainer network.
Responsible for the development of Patient Support Services field-based training programs, coaching and field assessment.
Provide train the train experiences where applicable.
Manage survey training feedback, attendance and metrics for all department-wide trainings and onboarding experiences to track and communicate level of value and impact of Patient Support Services training to stakeholders.
Work closely with Brand Marketing, Patient Marketing and Patient Support Services Operations teams to ensure appropriate integration of resources and materials into all new hire and ongoing learning training programs.
Utilize and maintain a shared training team resource site.
Manage the Review Committee process for all Patient Support Services training materials to incorporate all appropriate regulatory and legal compliance programs into the appropriate training program.
Manage, design and deliver Patient Support Services training materials for National Meetings, Regional Meetings in close coordination with all stakeholders.
Ensures budget and schedules meet corporate requirements.
Select, develop, and manage relationships with key agency partners.
Provide a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers.
Design and attend certification training for relevant training programs.