Associate Director of Supportive Housing

Central City Concern•Portland, OR

20h•Onsite

About The Position

Central City Concern is seeking a visionary, battle-tested leader to step into the role of Associate Director of Supportive Housing. This isn’t a passive desk job or a role where you just maintain the status quo. You will be the strategic architect bridging frontline, life-saving transitional and permanent housing programs with critical regional and federal partners. If you are ready to command a diverse portfolio, mentor a passionate team of supervisors, and pioneer innovative care strategies from the ground up to end chronic homelessness in the Portland metro area, this is your next chapter. True Systemic Influence: You won’t just manage programs; you will actively shape the future of community care and re-entry housing by serving on CCC’s Operational Leadership Team. Empower the Frontlines: You will directly mentor, develop, and inspire a dedicated tier of Program Managers and Supervisors, building a culture of resilience, professional growth, and boundary-focused care. The Bridge to Innovation: You will turn visionary agency goals into concrete reality, working closely with Senior Executives, Quality Management, and City, County, State, and Federal funding agencies to revolutionize engagement and retention strategies. Holistic, Outcome-Based Care: CCC is a trusted leader in Portland because we target the intersection of homelessness, poverty, and addiction through real, data-driven transformation.

Requirements

A solid foundation in supportive housing systems (8 years of direct experience, OR a Bachelor’s + 6 years, OR an Associate’s + 7 years).
At least 3 years of direct supervisory or managerial experience, with a track record of hiring, scaling, and evaluating high-performing teams.
Direct, empathetic experience navigating the complexities of recovery from chemical dependency, homelessness, and mental illness.
Comfortable managing annual budgets, tracking regional data systems (HMIS), launching new case management software, and ensuring strict compliance with complex government contracts.
Exceptional emotional intelligence with a non-judgmental attitude, skilled in de-escalation, and comfortable leading teams through verbally hostile or high-stakes community environments.
Bachelor’s degree in relevant field and 6 years of experience in supportive housing; OR Associate’s degree and 7 years of experience in supportive housing; OR 8 years of experience in supportive housing.
Three years of supervisory and/or managerial experience in relevant area required.
Experience working with people in recovery from chemical dependency, homelessness and mental illness required.
Computer literacy.
Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy, and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects; climb stairs several times a day.
Must pass a pre-employment drug screen, TB Test, and DHS background check.
May be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
Ability to perform considerable intra-city travel.
Must possess a current driver’s license, pass a DMV background check and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety policy.
Must pass an initial driver’s training and then pass annual Recertification training.
Must adhere to agency’s non-discrimination policies.
Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.
Ability to work as a team member and to establish priorities and meet deadlines.
Ability to communicate clearly and concisely both within the team setting and in large stakeholder meetings. This could be orally or written.
Ability to display a non-judgmental attitude, and a willingness to learn new skills.
Ability to think strategically and manage large projects.
Demonstrated ability to work without supervision.
Demonstrated knowledge of community and social agencies, and self-help groups.
Knowledge of how to deal with a combative tenants/clients.
Ability to work in an environment where people may be verbally hostile.
Ability to understand and follow verbal and written instructions.
Ability to work courteously with the general public, residents, and co-workers.
Detailed oriented; ability to maintain accurate records and necessary paperwork.
Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
Ability to effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
Ability to provide leadership, hire, schedule, train, develop, supervise and evaluate staff.
Ability to provide advocacy, as appropriate.
Professional maintenance of appropriate boundaries.

Responsibilities

Provide leadership, oversight, and supervision to staff and program managers/supervisors in assigned programs.
Participate in the Operational Leadership Team.
Collaborate with all City, County, State and Federal agencies to improve programs funded by these agencies in collaboration with community partners.
Monitor all contractual reporting for designated programs
Monitor program discharges, financial obligations, and disciplinary actions.
Assist in Annual Budgeting ensure programs are working within those budgets.
Ensure that the Supportive Housing program under assigned purview meet contractual requirements and support client housing, income, health, and recovery goals.
Monitor documentation for accuracy and timeliness
Monitor, and assist as appropriate, with innovative strategies for engagement and retention of program participants.
Monitor, and assist as appropriate, staff efforts to connect residents to appropriate community-based resources.
Work across the agency to ensure the best treatment options and community resources are provided based on client choice.
Maintain tracking of individuals with HMIS (Homeless Management Information System) and help with training in new Case Management Software system.
In partnership with the Director of Supportive Housing, assist in creating and implementing programming designed to meet strategic goals and desired outcomes, based on best practices; ensure timely and accurate outcome reporting.
Work closely with Quality Management Team.
Work with CCC’s Senior Leadership and Executive Teams to ensure all parts of the agency, along with partners and the community at large, understand the programming, policies and procedures within Re-Entry Housing programs.
Be available to problem solve and assist in resolving resident and program participant issues when needed by management staff.
Create and maintain partner relationships with all internal and external programs that support the program participants.
Represent CCC Supportive Housing in the greater community.
Identify and coordinate staff training needs.
Attend all mandatory CCC trainings in a timely manner.
Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security.